Provider Invoicing Officer

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership - and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers - people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

At My Plan Manager, we're passionate about helping Australians get the most out of their NDIS plans. My Plan Manager is a wholly owned subsidiary of Gallagher Bassett Services one of the world's leading claims and risk management organizations. As part of Gallagher Bassett, we're proud to support participants, providers and communities through exceptional service, innovation and care.

We're currently seeking a Provider Invoicing Officer to join our Provider Services team at My Plan Manager. This is an excellent opportunity for someone who enjoys working with data, problem-solving, delivering quality outcomes and being part of a collaborative, values-driven team.

How you'll make an impact

As a Provider Invoicing Officer, you'll play a critical role in ensuring NDIS provider invoices are accurately reviewed, processed and paid in line with established guidelines and timeframes.

Working across multiple systems and platforms, you'll:

Review, assess and process NDIS provider invoices efficiently and accurately

Validate invoice information and identify any discrepancies or missing details

Interpret invoices against business rules and funding requirements

Communicate with NDIS providers via email and phone to resolve invoice queries

Request and obtain additional information required for payment processing

Maintain accurate records across multiple systems

Manage allocated workloads while meeting productivity and quality targets

Ensure compliance with privacy, confidentiality and data accuracy requirements

Contribute to a collaborative and supportive team environment

Identify opportunities for process improvement and operational efficiencies

About you

We're less focused on industry experience and more interested in finding people with the right capability, attitude and values.

You'll need to bring:

Strong computer literacy and confidence working across multiple screens and systems simultaneously

Excellent written and verbal communication skills

High attention to detail and accuracy

Sound data entry and administrative processing skills

Strong problem-solving and critical thinking abilities

The ability to interpret information and make decisions within established frameworks

Good time management and organisational skills

Basic numerical skills and confidence working with invoices and financial information

A collaborative approach and commitment to delivering quality outcomes

Strong reliability, accountability and professionalism

Experience that translates well

We welcome applications from candidates with experience in:

Call centres and customer service environments

Administration and processing roles

Banking and financial services

Accounts payable or invoice processing

Data entry and transaction processing environments

Healthcare, disability or service-based industries

Why join My Plan Manager?

At My Plan Manager, we're committed to creating an environment where our people can thrive.

What we offer:

Hybrid working arrangements, including the ability to work from home following probation

Comprehensive onboarding and training program

Structured four-week academy designed to set you up for success

Ongoing coaching, mentoring and development support

Career progression opportunities across My Plan Manager and Gallagher Bassett

Reward and recognition programs

Employee incentives and wellbeing initiatives

Supportive leaders who invest in your development

Inclusive and collaborative culture built on kindness, innovation and making a difference

Career growth opportunities

This role offers excellent exposure to the broader business and provides opportunities to build a long-term career with My Plan Manager and Gallagher Bassett. We actively encourage internal mobility and support employees in exploring future career pathways across our organisation.

About Gallagher Bassett and My Plan Manager

Gallagher Bassett is Australia's premier provider of claims management, consulting and related services.

Through our My Plan Manager business, we're helping thousands of Australians navigate the NDIS with confidence and ease.

We celebrate diversity and are committed to creating an inclusive workplace where everyone feels valued, respected and empowered to succeed.

How to Apply

If you're looking for a role where your attention to detail, customer focus and problem-solving skills can make a genuine difference, we'd love to hear from you. Click on Apply for this Role.

Only candidates with the right to live and work in Australia will be considered for this position.

Agency candidates will not be considered for this position.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave

Novated Leasing opportunities

Two paid volunteer days annually

Health Insurance Discounts with our Group Insurance Plan

Employee Stock Purchase Program

Paid parental leave

Other benefits include:

Flexible and hybrid work arrangements

Mental Health and Wellbeing Support for yourself and immediate family members

Employee Recognition Awards and Service Milestone Recognitions

Peer Support Program

Annual flu vaccinations

Access to Reward Gateway – discount offers at over 350 retailers!

And

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.