Delivery Executive

Overview:

Adastra is seeking a Delivery Executive to lead complex client engagements across data, analytics, AI, and technology transformation initiatives. This role is responsible for overseeing the full engagement lifecycle, from proposal development and resource planning through project delivery, governance, client relationship management, and account growth.

The ideal candidate is a strategic leader with strong consulting and delivery experience, capable of building trusted executive relationships, driving successful project outcomes, and helping clients realize measurable business value from their technology investments. This individual will serve as a bridge between business objectives and technology solutions while providing guidance to both clients and internal delivery teams.

Primary Location: Toronto, ON

Work Model: Hybrid

Employment Type: Full-Time or Contractor

Vacancy Status: New

RESPONSIBILITIES

Pre-Sales

Support clients in aligning data, analytics, and AI initiatives with strategic business objectives

Develop executive-level proposals, Statements of Work (SOWs), and supporting engagement documentation

Manage the approval process for proposals and new engagements

Resourcing

Partner with Resource Fulfillment and delivery leaders to build and scale project teams

Participate in candidate selection, interviews, and staffing decisions

Project Initiation

Partner with Account Managers to understand client objectives, engagement scope, and delivery expectations

Lead project kickoff activities and establish effective governance and communication frameworks

Identify organizational risks, stakeholder dynamics, and adoption challenges early in the engagement lifecycle

Ensure project information, financials, and operational records are accurately established and maintained

Project Execution

Build trusted relationships with client executives and key stakeholders

Provide strategic oversight across multiple projects and delivery teams

Bridge business objectives and technology solutions to maximize business value

Ensure delivery commitments align with project scope, timelines, budgets, and client expectations

Identify, manage, and escalate risks, issues, and change requests as required

Partner with Account Managers to support client satisfaction, account growth, and opportunity identification

Participate in executive governance forums and strategic steering discussions

Monitor project financial performance, including revenue, profitability, forecasting, utilization, and invoicing

Provide strategic guidance to clients on data, analytics, AI, and technology transformation initiatives

Project Closing

Lead engagement close-out activities, including lessons learned sessions and project retrospectives

Partner with internal teams to document success stories and key outcomes

Ongoing Account Leadership

Provide leadership across multiple client engagements and accounts

Conduct regular touchpoints with clients and consultants to support delivery excellence and identify opportunities

Engage Adastra SMEs and Practice Leaders to address client challenges and support strategic initiatives

Mentor and develop junior team members, fostering growth and delivery best practices

Drive problem resolution, stakeholder alignment, and continuous improvement across engagements

QUALIFICATIONS, SKILLS & EXPERIENCE

Bachelor’s degree or higher in Business, Technology, Engineering, Data & Analytics, or a related field

10+ years of professional experience within technology consulting, solution delivery, or client services environments

5+ years of experience overseeing complex data, analytics, AI, or technology delivery programs

3+ years of experience leading teams, delivery portfolios, or customer engagements

Proven experience developing executive-level proposals, Statements of Work (SOWs), and business cases

Strong understanding of software development lifecycle (SDLC) and project delivery methodologies

Experience managing executive stakeholder relationships, including VP-level and C-suite leaders

Demonstrated success leading cross-functional teams across business, delivery, and technical functions

Strong understanding of Data, Analytics, AI, and modern technology solution delivery

Experience managing project financials, forecasting, profitability, revenue tracking, and commercial performance

Strong business acumen with expertise in at least one industry vertical

Exceptional communication, executive presentation, facilitation, and negotiation skills

Proven ability to identify risks, resolve complex challenges, and influence strategic decision-making

Experience working within consulting, managed services, or professional services organizations

NICE TO HAVE

Experience supporting large-scale digital transformation initiatives

Experience managing multi-project portfolios across multiple clients or business units

Knowledge of cloud, data platform, and AI implementation programs

Experience with CRM, resource management, and project financial management tools

Industry expertise in Financial Services, Retail, Healthcare, Manufacturing, Telecommunications, or Public Sector

Experience contributing to practice development, delivery standards, or organizational growth initiatives

ABOUT ADASTRA

Adastra is a global leader in AI and data-driven transformation, helping organizations lead with artificial intelligence - responsibly, strategically, and at scale. With over 25 years of experience, Adastra empowers enterprise clients to unlock business value through data innovation, operational excellence, and smart customer engagement.

Trusted by some of the world’s most prominent brands, Adastra delivers end-to-end solutions grounded in thoughtful strategy, robust governance, and deep technical expertise. From defining vision to ensuring execution, Adastra guides organizations through every stage of their AI, data and cloud journey - building future-ready capabilities and delivering measurable, lasting impact.

Adastra serves clients across key industries including financial services, automotive, manufacturing, technology, media and telecom (TMT), healthcare, retail, and professional services. The company employs more than 2,000 professionals across North America, Europe, and Asia.

WHAT WE OFFER

Opportunity for advancement and career progression

Competitive compensation package

Comprehensive benefits plan

Successful referral program

The opportunity to work with one of Canada’s 50 Best Managed Companies

Satisfaction of working for a reputable company

A flexible, dynamic, and diverse workplace

In our commitment to promote fair and equitable treatment of all employees and applicants, Adastra Corporation provides equal employment opportunities for all individuals regardless of age, sex, disability, race, ethnic origin, citizenship, creed, sexual orientation, marital status, or any other ground as described in the Ontario Human Rights Code. In addition, accommodation will be provided during the hiring process. Adastra Corporation’s implementation and support of employment initiatives, encourage diversified labour force participation and equal access to opportunities based on merit and performance.

AI Usage - Our hiring process includes the use of AI-enabled tools to screen applications (e.g., keyword matching, qualification ranking). A human recruiter reviews all AI-generated shortlists to make informed hiring decisions.

There has been an increased instance of fraudulent job offers coming from people posing as Adastra HR employees. Please note that Adastra will never request fees as part of our recruiting process and any emails sent to you that are not from ‘@adastragrp.com’ or ‘@talent.icims.com’ are fraudulent. All employment offers are sent via DocuSign and if you receive an employment offer from a suspicious email and not via DocuSign, it is fraudulent.

Contact careers@adastragrp.com to inquire about jobs at Adastra, to report a suspicious request for money or personal information from external websites or suspicious employment offers.