Customer Success Manager

Location: UK (remote) | Full-time

Ready to become our new Customer Success Manager at Roamler?

P&G, Red Bull, Unilever. You know the names, and at Roamler you will work with them directly. Our crowdsourcing app sends thousands of Roamlers into stores across multiple countries, to check shelves, build promotional displays and capture what is really happening at the point of sale. We turn those insights into execution, and that drives real business decisions for the biggest FMCG brands in the world. As Customer Success Manager you are the link between those brands and our platform.

What you will do

You own your client relationships from start to finish. You are their go-to person, and you make sure their goals are not just met but exceeded. Your days are varied: you run several retail projects at the same time, covering everything from operations to commercial strategy. You spot opportunities to grow your accounts, and you team up with sales to bring new clients on board. Internally you share insights, run evaluations and help colleagues across Europe sharpen their projects.

Who you are

You have experience in supermarket retail or in a client-facing role, and in our book that beats any qualification. You are structured and analytical, and you can juggle several things at once without dropping any of them. You communicate clearly, you enjoy presenting to clients and you take initiative rather than wait for it. Excel and PowerPoint hold no secrets for you, and you are curious about how AI can make your work and your clients smarter, because we use it every day. Above all, you feel at home in a scale-up where things change fast, because you like it that way.

What we offer

A competitive salary of £30,000 to £40,000

Company pension plan and life assurance cover of 2x your basic annual salary

25 days of holiday on top of UK bank holidays

Full remote working from anywhere in the UK

Laptop and a £250 budget to set up your home office

An informal, international team with a genuine can-do mentality: we work hard and have fun doing it

Room to grow as fast as Roamler does