Colleague Experience Manager - Professional & Technical Skills

Colleague Experience Manager - Professional & Technical Skills

Do you have a passion for developing professional standards, designing compliance training programmes that meet regulatory requirements, building technical capability, and helping colleagues gain the skills, qualifications and expertise they need to thrive?

We're looking for a Colleague Experience Manager - Professional & Technical Skills to lead professional development, qualifications, apprenticeships and skills initiatives that help colleagues thrive and support future organisational capability. Reporting to the Senior Strategic People Partner - Colleague Experience, you'll work closely with colleagues across Resourcing, Capability & Performance, and Reward, while leading a team to deliver an exceptional colleague experience.

About the Role

You'll lead the design and continuous improvement of technical learning and professional skills solutions that support colleague development, and workforce planning. Working with stakeholders across the organisation and external partners, you'll ensure colleagues have access to high-quality technical frameworks, career pathways and qualifications that enable them to succeed today and in the future.

What You'll Be Doing

Lead the development and implementation of interventions, including qualifications and apprenticeships, to enhance colleague skills, knowledge, and competence that contribute to their technical ability and CPD

Lead the design and delivery of digital, systems and self-directed learning solutions, creating accessible learning experiences that support just-in-time development and colleague capability growth.

Partner with leaders across the organisation to identify skills gaps, shape development priorities and influence workforce capability strategies.

Use data and insight to evaluate impact, identify trends and continuously improve colleague development and learning experiences.

Build strong relationships with stakeholders, training providers and external partners to deliver high-quality, value-driven outcomes.

Coach and develop team members while fostering a culture of continuous improvement, collaboration and inclusion

What We're Looking For

We're seeking a collaborative and forward-thinking professional with experience in organisational development, learning, talent or HR.

Essential Experience & Skills

Strong stakeholder management and influencing skills.

Excellent communication, facilitation and emotional intelligence.

Experience in organisational development, employee engagement and colleague experience.

Knowledge of skills and capability frameworks.

Experience using data and insights to inform decision-making.

Understanding of the employee lifecycle and career development.

Experience managing projects and delivering change initiatives.

Ability to think strategically while delivering practical solutions.

Knowledge of assessment methodologies and psychometric tools.

Understanding of resourcing, candidate experience and employer brand principles.

Qualifications

CIPD Level 5 qualification, or equivalent experience in HR, Learning & Development, Organisational Development or Talent Management.

Coaching qualification at Level 5 or equivalent.

Why Join Us?

This is an opportunity to influence how colleagues learn, develop and progress throughout their careers. You'll join a team committed to creating a second-to-none colleague experience while shaping future capability across the organisation.

If you're passionate about developing people, driving organisational performance and creating innovative learning solutions, we'd love to hear from you.

Apply today and help build the skills, capability and careers of tomorrow.

Anchor – a great place to work

Anchor is England’s largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.

We’re not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.

Our values

Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.

Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.

Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.

A rewarding environment

From health and happiness to finance and your career, we’ll give you all the support you need.

Health & happiness

Gym, fitness and wellbeing discounts

Mental health support

Flexible working options

Access to online GP appointments

Finance

Pension plan – contribute between 4% and 8% and we’ll match it or better

Quick and easy pension transfer service

Savings and financial advice, loans, free life assurance

Discounts on shopping, holidays, phones, technology and more

Free Blue Light Card

Career

Ongoing personal and professional development programme

Leadership Pathways online learning resources

Career progression and promotion opportunities

To see our full range of benefits, check out our dedicated being well website Please follow the link or copy and paste https://anchorbeingwell.co.uk/ into your browser

Celebrating diversity, celebrating you

We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.

We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.