Customer Success Manager - English

About the Role

Over the last seven years our product has exploded in the market with year over year revenue growth. Today thousands of customers love and trust NinjaOne. We’re scaling our Customer Success Management team to proactively drive adoption across our existing customer base through onboarding, upselling and cross selling. You’ll advocate for your partners internally and focus on an outstanding customer experience. As a NinjaOne Customer Success Manager you will be responsible for building and maintaining strong, long-lasting customer relationships. You will become the trusted advisor and “go-to” person for your partners and will focus on helping them to succeed with their business objectives.

Location - Berlin, Germany

What You'll be Doing

Work along with a pre-defined group of our largest and most important customers; Establish connections to partners ranging from support agents to CxOs

Be the Trusted Advisor to the customer, going the extra mile to ensure they are leveraging our solution effectively

Analyze product usage data to actively take necessary actions to improve product adoption and reduce churn; Evangelize and guide customers to implement improvements

As the “single point of contact” for your partners, you will build relationships to identify, qualify, sort, and develop your own cross sell and upsell opportunities

Utilize Salesforce to ensure activities are documented properly, opportunities are forecasted accurately, and information regarding the opportunity is communicated appropriately

Other duties as needed

About You

You have exceptional consultative skills, including the ability to communicate clearly, actively listen, inspire, project confidence, and overcome objections

As a customer advocate and product expert, you excel at influencing and inspiring customers – with the ultimate goal of developing more NinjaOne disciples

Resilient and calm you are able to see customers through issues and escalations

As an experienced Customer Success Manager, you enjoy “owning” a portfolio of accounts and guiding them through the customer journey

You are fluent in English

You combine an analytical mindset with a can-do attitude; You can identify root causes and develop adequate solutions quickly

Customer-minded, always trying to provide the most value possible

Excited by working in an ever-evolving and fluid solution-focused environment

High levels of organization in your workflows - you understand what it means to be responsible for a strategic customer portfolio and to prioritize your time across all of your customers

A passion for partnership and collaboration! You’ll be working with multiple teams on a regular basis (Sales, Marketing, Support, Product, and Professional Services)

Great Plus: Experienced in the SaaS/cloud industry or within the IT industry specifically

About Us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries.

The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.

NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You’ll Love

Grow personally and professionally with one of the fastest growing companies

Enjoy your lunch covered by NinjaOne 3 times/week at the office

Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)

Develop your skills through our renowned training platform

Receive competitive compensation

Collaborate with a curious, kind, international and intercultural workforce

Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information

This position is NOT eligible for Visa sponsorship.

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