Production Management Analyst

Closing date for applications: 15/07/2026

Location Gurugram, India

Job typePermanent | Contract typeFull Time

#R-00280556

Join our digital revolution in NatWest Digital X

In everything we do, we work to one aim. To make digital experiences which are effortless and secure.

So we organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Production Management Analyst

We’ll look to you to play a key role in supporting the provision of day-to-day technology based services

You’ll be delivering production management for relevant platforms, activities and processes relating to your area of specialist knowledge, within predefined end-to-end processes

This is an opportunity to gain valuable exposure as well as the chance to develop your skills in a collaborative and cohesive working environment

We're offering this role at associate level

What you'll do

As a Production Management Analyst, you’ll be building relationships with internal and external stakeholders involved in the production management within your area of technical knowledge. You’ll be acting as a point of customer contact and first or second level support using request fulfilment processes.

Additionally, you’ll be providing solutions for applications management to ensure availability for business use as per agreed service level expectations.

You’ll also be:

Identifying areas where service and robustness could be improved, through the detailed analysis and diagnosis of re-occurring platform and service incidents

Participating in the on-going evaluation and analysis of current capacity to provide required performance

Helping to develop colleagues by sharing experiences, expertise and specialist knowledge

Supporting the delivery of application management and application support

Supporting the application of controls and constantly reviewing, primarily against SOX controls to ensure full compliance to all policies and regulatory obligations

The skills you'll need

We’re looking for someone with technical knowledge and experience, including platform, technology, products and domains. You’ll additionally need knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment.

You’ll also demonstrate:

Knowledge and experience of operational principles

Excellent stakeholder management and communication skills

The ability to prioritise and multitask

A keen eye for detail

Welcome to our Gurugram hub

Spanning 437,000 sq. ft., our campus in Gurugram features two state-of-the-art towers – 1A and 2A at the Candor TechSpace in Sector 21.

Key facts:

Surrounded by 28 acres

Space for 4,100 colleagues

Opened in 2010

Our tech stack

Here’s just some of the technologies we use.

Front end

JavaScript

ReactJS

AngularJS

Back end

Python

Java

Microsoft Dynamics

DevOps

AWS

GitLab

Google Cloud Platform

Data

Kafka

Hadoop

PostgreSQL

Snowflake