Salesforce Technical Architect

Responsibility

Define end-to-end Salesforce architectures covering OmniStudio, Public Sector Solutions, and core clouds (Sales, Service, Marketing, Experience, Platform).

Translate business requirements into scalable, secure, and compliant technical designs, balancing configuration and custom development.

Serve as the technical authority during solution design workshops, providing recommendations on OmniStudio patterns, API strategy, data models, and integration approaches.

Guide development teams on OmniStudio components (OmniScripts, FlexCards, Integration Procedures, DataRaptors, Decision Tables) and Apex, ensuring alignment to best practices.

Oversee governance and standards, including performance optimisation, data strategy, security, and DevOps (GitLab pipelines, DX, metadata deployment).

Conduct design reviews, code reviews, and ensure technical deliverables meet quality and compliance standards for public sector requirements.

Collaborate closely with Solution Architects, Functional Consultants, Project Managers, and client stakeholders to ensure technical feasibility and successful delivery.

Act as a mentor to developers and consultants, building technical capability within the team.

Profile

Minimum Bachelor's degree in IT, Computer Science, or related field.

10+ years of Salesforce experience, with at least 3+ years in an architect role.

Proven expertise in Salesforce OmniStudio (OmniScripts, FlexCards, DataRaptors, Integration Procedures).

Hands-on experience with Public Sector Solutions (PSS).

Prior experience working with government or public sector organisations is highly preferred, with an understanding of regulatory, compliance, and public service delivery contexts.

Salesforce Application/Technical Architect certifications strongly preferred; OmniStudio Developer/Consultant certifications required.

Strong integration knowledge (APIs, middleware, legacy system interoperability).

Deep understanding of Salesforce DevOps practices (GitLab, Salesforce DX, metadata management, automated CI/CD pipelines).

Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.

Meticulous in documentation - able to produce clear, accurate, and reusable technical designs, architecture diagrams, and standards guides.

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