Client Service Representative

Benefits:

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Location: Cresson, TX (In Office)

Department: Client Experience Team

Reports To: Director of Client Experience

Position: Full-Time

Barnes Lawn Doctor Western Rim LLC is a locally owned lawn fertilization and pest control company that has proudly served the Cresson and surrounding communities for more than 24 years. We are a Christian-led, people-first organization committed to excellence, integrity, and exceptional customer service.

Our Why

Serve Others - Serve Each Other - Serve Him

We are looking for professionals who take ownership of their work, communicate effectively, and understand the impact they have on our clients and team.

Position Summary

The Client Service Representative (CSR) serves as the primary communication link between our clients and the company. This role is responsible for delivering a professional, timely, and exceptional customer experience through proactive communication, problem resolution, and coordination with our Operations, Sales, and Client Experience teams.

Success in this role requires excellent communication skills, strong organization, attention to detail, and the ability to manage multiple priorities while maintaining a positive, solutions-focused attitude.

Responsibilities

Manage daily client communications by phone, email, and text

Execute service notification processes

Manage communication workflows through company systems

Respond promptly to client questions and concerns

Process client payments and account updates

Coordinate service requests and scheduling support

Assist with client retention and service recovery efforts

Maintain accurate customer documentation

Support internal communication between departments

Assist with overflow client communication during peak seasons

Qualifications

Minimum of four years of customer service, client support, or call center experience

Strong verbal and written communication skills

Professional phone presence with excellent listening skills

Proven ability to resolve customer concerns while maintaining trust

Advanced computer skills and the ability to learn multiple software systems

Excellent organizational, time management, and multitasking abilities

Reliable transportation; this is an in-office position

What We're Looking For- The ideal candidate demonstrates:

Personal ownership and accountability

Professional, calm communication under pressure

Strong attention to detail

Consistent follow-through

A collaborative, team-first mindset

Adaptability and coachability

A commitment to delivering an exceptional client experience

Benefits

Competitive pay based on experience

Health insurance

Retirement plan

Paid time off

Ongoing training and professional development

Advancement opportunities

A stable, values-driven workplace with long-term career growth

Join Our Team

If you are an experienced customer service professional who enjoys helping people, solving problems, and contributing to a positive team culture, we encourage you to apply. At Barnes Lawn Doctor, every interaction matters, and every team member plays an important role in creating an exceptional client experience.

We look forward to learning more about you.

All Lawn Doctor locations are independently owned and operated. All positions identified here are positions offered by individual Lawn Doctor franchisees.