Key Account Manager – InReach

Role Overview:

Sodexo is hiring a Key Account Manager to support our InReach business in the Chicago region. At InReach, we’re transforming the convenience industry by putting people first and obsessing over extraordinary food and beverage experiences. We’re intentionally not boring - quirky, curious, and future‑focused, we work in a buzzword‑free zone where innovation, trust, and phenomenal service come first. Our culture is grounded in doing the right thing, always, with a deep commitment to inclusion, wellness, sustainability, and supporting local partners. This is a remote role with regular travel to customer locations, offering the opportunity to be a hero to clients and guests every day. 20-30% overnight travel expected.

What You'll Do:

Manage and grow a portfolio of key accounts (many in the government sector) with a focus on retention, upselling, and long‑term partnerships

Develop and execute customer growth and retention strategies aligned with company objectives

Serve as the primary liaison between customers, vendors, and internal teams

Introduce new products and solutions through multiple engagement channels

Collaborate cross‑functionally with sales, marketing, and operations to drive results

Maintain accurate daily activity tracking and reporting in Salesforce

What We Offer:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

Medical, Dental, Vision Care and Wellness Programs

401(k) Plan with Matching Contributions

Paid Time Off and Company Holidays

Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

Proven ability to manage accounts and build strong, trusted customer relationships, both public and private sector

High proficiency in MS Office (especially Excel) and Salesforce or similar CRM tools

Strong written and verbal communication skills, including presentations to senior leaders

Ability to work independently in a fast‑paced, remote environment

Excellent organizational, prioritization, and multitasking skills with strong attention to detail

A professional demeanor and a continuous‑improvement mindset

Who We Are:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements:

Minimum Education Requirement: Bachelor’s degree or equivalent experience

Minimum Functional Experience: 3 years