Support Worker - Chester House

33,500.00 ~ 34,000.00 EUR annually

Location

Phibsboro Dublin Ireland

This job ends on 16 July 2026

About Us: At Dublin Simon Community, we’re dedicated to making home a reality. We empower individuals to access and sustain housing through services like prevention, addiction treatment, emergency response, and targeted interventions, in collaboration with our partners.

If you share our values and want to make a difference, we’d love to hear from you. We’re looking for client-focused, friendly, and adaptable individuals to join our team.

We prioritise best practices in HR, including staff training, communication, and involvement in decision-making, to create a supportive and effective work environment.

About the Role

Contract Type: Full time, Permanent

Working Hours and Location: 37.5 hours a week; 7-day liability; Chester House D07

Salary: 33,500 DOE

Reports to: Service Manager

As Support Worker, you’ll help to support clients in their daily needs. You will contribute to ensuring effective and consistent best-practice standards are followed in the Dublin Simon Community accommodation services. From facilitating participation initiatives, to working with the wider team to discuss and plan how best to support the clients with their goals, each day you will be responsible for helping clients acheive their goals and change their lives. As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role.

Responsibilities of the Role

Support the project/key workers and management in the implementation of operational and strategic goals; including following up on support plan actions, supporting the service user to achieve their goals.

Building professional relationships of trust with all service users and residents. Treating all service users and residents with dignity and respect.

Therapeutic and diversionary interventions providing emotional and motivational support, promoting positive mental health attitudes, self-esteem and self-respect.

Liaise with a range of service providers in the voluntary and public sectors (e.g. housing providers, health care professionals & social welfare). Establish and the services to meet physical and mental health needs.

Deliver the personal, professional, and social development programme.

Assistance in managing medication/health regimes, accessing primary and secondary healthcare, liaising with GP and Pharmacists, methadone providers, arranging doctor’s/healthcare appointments and accompanying them to appointments.

Process all incoming enquiries and referrals to accommodation of service users.

Support service users to liaise with landlords and facilitate when moving location.

Conduct harm reduction interventions; overdose prevention, stabilisation.

Completion of daily duties which may include assisting clients and supporting them around their mental and physical health, addiction issues, ensuring that physical needs such as bathing and washing clothing are carried out and general upkeep of building by cleaning.

Support the safe and healthy functioning of each building to ensure the safety of and the service users/residents in that building, procedures relating to fire safety, hazard management, building checks, sharps disposal, and management of challenging behaviour.

Managing complex and challenging behaviour and conflict management and ensuring residents adhere to accommodation agreements.

To carry out all administrative duties such as: managing petty cash, record keeping (electronic), record keeping (paper), filing, answering queries via phone.

Ensure consistent handovers, diary, incident reports, and follow-ups, in accordance with organisation policies.

Ensure consistent handovers, diary, incident reports, and follow-ups, in accordance with organisation policies.

Ensure services and projects are compliant with organisational policies, procedures, and guidelines in the following areas: Fire Safety, Confidentiality, Child Protection, Data Protection, Admissions, Case Management, and Disengagement, etc.

Undertake other related duties as may reasonably be assigned by your line manager.

Essential for the Role

Qualifications:

NFQ level 7 qualification in a relevant field and 6 months relevant experience

Or

NFQ level 6 qualification in a relevant field and 1year relevant experience

Or

NFQ Level 5 qualification in health, community or social care and 2 years relevant experience, including experience in a residential setting.

Skills & Personality Requirements:

A Passion for helping people

Flexibility to work in an agile environment

Willingness to learn

Experience in carrying out Health & Safety inspections and audits

Core Competencies of all Dublin Simon Staff:

Commitment to providing the highest levels of quality service

Relating with respect and compassion

Prompting diversity and equality

Providing quality person-centred service

Communicating effectively

Resilience, positive outlook openness to change

Maintaining a safe and secure environment

Promoting health and wellbeing

Promoting person-centred care

Building working relationships

Effective professional practice, planning, organising, and problem-solving.

Benefits to working with Dublin Simon Community

25 days annual leave

5% matched contribution to your pension

Paid Sick Leave Policy

Paid Maternity Leave Policy

Bike to Work Scheme

Commuter Travel Tax Savers Ticket

1st-week Comprehensive Training

Progression Opportunities

Please note: If you are unsure of any of the requirements, please contact the Recruitment Team at (01) 6354860. Shortlisting will continue throughout the recruitment process.

Dublin Simon Community is an equal opportunities employer and encourage applications from all qualified individuals.