International Salesforce Specialist

This role is known for administering and configuring changes across the Salesforce platform such as dataflow, customisation and dynamic layouts across the international sales function. Driving up utilisation by process definition and mapping to enhance functionality, enabling sales users and the business to maximise Salesforce and all its functionality.

A Day in the Life:

Bridges the gap between sales, innovation and technology. Works with multiple departments across the globe. Especially with the Salesforce Manager in the US and the Global Snr Salesforce IT Administrator.

What You’ll Do:

PLATFORM MANAGEMENT

Manages the day-to-day maintenance of Salesforce making sure functionality and data flows are running at its optimum. Modifies various objects, roles, or record-sharing rules, dynamic layouts to reflect any organisation and process changes to comply with internal business rules.

USER CONTROL & AUDIT

Responsible for user adoption, activation, deactivation. Assigning the correct profiles, permission sets and territories to international sales teams. Enables the sales team to be internally compliant through the introduction of mandatory fields, process mapping and flows.

PROBLEM SOLVING

Is the first point of contact for super users to escalate systems issues to. Owns the resolution of sales issues from start to finish through a stringent IT process.

TRAINING & DEVELOPMENT

Produces training documentation and leads training sessions for new functionality releases, along with process flows. Attends Salesforce hosted events and training sessions to further knowledge and see in advance what future sales cloud releases are coming each quarter.

SALESFORCE CONFIGURATION

Identify and gather requirements, translating into best practice, scalable solutions that drives exceptional user experience. Create a platform roadmap and define priorities, liaising with stakeholders to apply change.

CONTINUOUS IMPROVEMENT

Leads, defines and delivers requirements for business needs. Provides technical and robust solutions for automation within the sales cloud. Ensures workflow rules and processes are constantly improved.

DATA PROTECTION & COMPLIANCE

Full internal and external legal compliance and protection of both Hertz and customer data.

What We’re Looking For:

1-2 years Salesforce experience in a similar role with proven results desirable

IT literate & adaptable across various platforms including Microsoft Office

Strong Mathematical and analytical skills

Ability to collaborate with internal and external stakeholders across multiple functions and locations.

Proactive with a can-do, positive attitude

Flexible and adaptable; ability to work effectively in ambiguous situations

Excellent verbal and written communication skills

Results driven, ability to make decisions and help solve problems

Ability to keep a positive attitude in a fast-paced environment.

Ability to work under minimal supervision with a goal-oriented mindset.

Ability to see the big picture and leverage critical thinking and decision-making skills.

Excellent organisation, time management, delegation, and prioritisation skills.

What You’ll Strive For:

Successful performance in key areas including meeting SLA’s and delivering a high quality of output achieving a high % accuracy success rate of B2B implementation and delivering RFP success for the sales area across segments.

Positive stakeholder feedback

Workflows and rules functioning accurately.

Insures adherence to processes.

Troubleshoots system issues.

Smart object utilisation & functionality

GDPR compliant

Meets or exceeds adoption targets.

Continual user audit and actions

SLAs met or exceeded.

Problems managed and resolved successfully.

Produces and updates training documentation.

Excellent evaluation scores from stakeholders

Achieves accreditations from Salesforce.

Maximum stakeholder use for system of record

Introduction of new requirements, roadmap

All process flows continually reviewed & documented.

Maps out and documents processes.

Automated solutions implemented.

What You’ll Get:

Hybrid/flexible working arrangements

Work from Abroad: Up to 20 days annually

22 days holidays on hire rising to 27 days with service

Birthday Leave: 1 day off per year

Paid Maternity, Adoption & Paternity Leave

Occupational Pension Scheme

Life Cover payable at 4 times base salary

Income protection for long term illness

Employee car rental discount in corporate locations which can also be extended to friends & family

Access to compressive online learning platforms

Tuition support through Staff Development Programme

10 days paid study leave & paid exam leave where exams fall during work hours

Professional membership fees paid annually where membership relates directly to role

Bike to Work & Travel Pass schemes.

Employee Assistance Programme: Counselling, coaching, advisory services 24/7 365 days per year for employee and family

DigiDoc

Occupational Health support

Christmas savings scheme

Perks at Work: Lifestyle discounts