Customer Service Representative

Europcar Mobility Group

At Europcar Mobility Group , our purpose is to help to change the way you move. We are guided by our core values: We are happy to help , We embrace change , We take responsibility , We act with respect and We move as one . Our culture is built on valuing the contribution and diversity of our team where every individual is treated with dignity and respect. Acting with respect is at the heart of everything we do, and we are fully committed to creating a workplace where differences are celebrated and everyone feels empowered to contribute their unique perspectives.

Job Description

Rental Sales Agent- Sandyford

Do you thrive in customer-facing positions and enjoy collaborating within a diverse team? We are looking for a Rental Sales Agent to work as part of our dynamic and fast-paced team, reporting into the Branch Manager. As a Rental Sales Agent you will be working in an environment where the customer is at the centre of everything we do. You will be responsible for providing a world class customer facing service at every stage of the rental process.

Benefits:

Competitive Salary

Twenty-two days annual leave

Monthly uncapped commission

Medical refund scheme

Enhanced statutory sick pay

Occupational Pension: Employer contribution 1.5%, employee contribution 2%

Enhanced Maternity and Paternity benefits

Access to Hubex benefits and discounts platform

Life Assurance x2 basic salary

Employee Assistance Programme

Opportunities for career advancement and professional development

Voluntary flu vaccination voucher

Bike to Work Scheme

Key Responsibilities:

Provide superior customer service while identifying and prioritising customer needs.

Make knowledgeable recommendations when advising and selling optional extras to the customer according to his/her needs.

Address all customer needs with professionalism and confidence.

Respond to all telephone and email inquiries in a friendly and helpful manner.

Operational Excellence: Respond to telephone and email inquiries in a professional manner, ensuring high reactivity to client requests. Maintain up-to-date product knowledge and ensure compliance with all underwriting and company policies

Nurture sincere respect for customers and suppliers, acting with a group-wide mindset to build relationships across departments.

Organising deliveries and collections of vehicles from garages and/or customers.

Closing Rental Agreements for returning customers.

Stay up-to-date on product knowledge.

Adhere to all company policies, procedures, and safety guidelines. Responsible for own health and safety and that of other work colleagues.

Ad hoc duties as required.

Your Skills:

Ability to meet set targets.

Team player with excellent presentation, customer service and IT skills including Microsoft Excel and Word.

Strong communicator with attention to detail and engaging personality.

Some Automotive fleet or technical experience is an advantage.

Customer focused background with a natural sales ability.

Team player with excellent attention to detail and ability to adapt in a fast paced environment.

A Full clean B Drivers licence required min 2 years Driving.

Fluent English is a must both written and verbal, second language is advantageous.

40 hour working week Monday to Saturday.

Why Choose Europcar?

We provide a working environment for our colleagues that nurtures their career ambitions. Everyone counts at Europcar. We are now building our operations for growth over the coming year. As part of a global organisation we have big ambitions, and everyone who is part of our team can make a contribution to – and benefit from - our success. Joining the team of this market leading brand will give you the opportunity to progress your career in the rental industry. Europcar is committed to helping employees develop market-leading skills through ongoing training and development.

Europcar Mobility Group are an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons

We welcome and encourage applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender reassignment, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. We are dedicated to building a team that reflects the communities we serve and fostering an environment of equity and inclusion, where respect for one another is essential. If you need any accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-group.com