Account Manager

Job Introduction

We are looking for Dining Account Managers to act as the primary Sodexo representatives across a defined operating area, leading dining managers and on‑site teams to deliver exceptional operational, qualitative, and financial results. This role focuses on building strong client relationships, ensuring outstanding food quality and customer service, driving operational excellence, and motivating high‑performing teams while upholding Sodexo’s mission, values, and best practices.

Sodexo’s Global segment plays a pivotal role in shaping the strategic direction of our organisation worldwide. As a central function, it brings together our international leadership, global service lines and specialist teams who develop the frameworks, standards and innovations that guide our operations across all regions. This segment ensures consistency, drives global performance, and supports the delivery of best‑in‑class services for our clients and consumers. Working within the Global segment means contributing to initiatives that influence the entire organisation, from global strategy and transformation to service excellence and operational alignment - making it an exciting environment for those who want to have a broad, international impact.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

Purpose – instill a sense of food purpose into the teams and accounts

People – engage and develop a high performing team

Client – make our clients loves us, demonstrate value of Sodexo, and understand key driver of client and objectives and how we can support

Food – ensure best in class food is served and experienced, articulate this via client comms and reporting

Experience – Improve pupil and school overall dining experience

Reporting – Prepare, analyze and share appropriate client faced reporting articulating performance, people, and other key topics

KPI’s as per contract with client

Annual Budget – to achieve actual and strive to achieve stretch budget targets

Work to budget provided by Operational Director

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

Track record of success in a similar role

Experience with Sodexo policies, procedures and systems is desirable though not essential as full training will be given

Proven experience of developing positive client relationships and excellent client relationship management

Broad commercial experience and business acumen and knowledge of external industry developments

Experience in leading and managing a team

Strong communication and negotiation skills

Passionate about fresh quality food

Experience in hospitality/functions to the highest standards an advantage

Good organisational skills, and time management essential due to size of operation on sites

Experience working in a standards/compliance orientated environment

Self-motivated with the proven ability to work well under pressure

The ability to set and achieve standards and operate to performance criteria (KPI’s)

Package Description

Competitive Salary Depending on experience

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.