Operations Support Manager

Mercury is the European leader in construction solutions.

We build and manage complex engineering & construction projects for the world’s leading corporations. Our solutions help deliver technologies and life changing advancements that connect people, communities, and businesses, giving them the power to achieve incredible things. Our people have the courage to be innovative. Their determination and sharp focus enable us to deliver with certainty, time and time again.

We deliver our clients’ visions through leading edge construction solutions across multiple sectors, including Enterprise Data Centres, Advanced Technology & Life Sciences, Hyperscale Data Centres, Fire Protection.

At Mercury, it is our duty to encourage and back our people to realise their vision of themselves. We place them at the heart of what we do, providing challenging opportunities to develop within a great team in a supportive environment that allows them to reach their full potential.

Key Responsibilities of the Role:

Specific DC Ops Operational Support:

Manage the calendars for DC Ops Leadership for main meetings:

Monthly DC Ops Meetings

Quarterly DC Ops Wider Leadership Meetings

Other ad Hoc Meetings

Prepare agenda, presentations and meeting minutes.

Manage the action trackers from meetings.

For all off site meetings – arrange venues and itineraries etc etc…

Manage the org charts for all Business Units i.e ensuing the org charts are always up to date on the system.

Manage the DC Ops files ensuring all information is correctly saved.

Work with the Culture group and the operations teams to help raise the culture on our projects.

Arrange client entertainment events ensuring correct governance is in place.

Stakeholder Management

Liaise with:

Internal teams (engineering, procurement, design, finance, IT…)

External partners (clients)

Ensure clear communication flow between DC Ops Leadership and key stakeholders.

Organise and coordinate senior management meetings and site visits.

Meeting & Governance Support

Prepare agendas, materials, and presentations for:

Project reviews

Executive meetings

Investment/approval boards

Take structured minutes and track decisions and actions.

Ensure follow-through on governance processes, approvals, and reporting

Process & Continuous Improvement

Identify opportunities to streamline operational workflows and reporting.

Help implement tools for project tracking and collaboration (e.g. dashboards, trackers)

Standardise templates and reporting formats across projects.

Confidential & Strategic Support

Handle sensitive business and commercial information with discretion.

Support strategic initiatives led by the DC Ops Leadership (expansion plans, portfolio strategy, org chart changes…)

General Support

Attend site when required.

Support DC Ops Leadership on various individual tasks.

Good communication at all times.

Essential Criteria for the Role:

Organisation & Multitasking

Ability to manage and organising meetings, workshops etc etc..

Strong attention to detail under tight deadlines

Communication

Clear, professional communication across all levels (site teams to executives)

Ability to synthesise complex information into concise summaries.

Analytical & Reporting

Strong Excel / data tracking capability

Experience with project dashboards and reporting tools

Stakeholder Management

Confidence dealing with senior leaders, clients, and internal stakeholders.

Mercury is an equal opportunities employer.