Group Warranty Administrator

Job Title: Group Warranty Administrator

Responsible to: Group Warranty Manager

We are currently recruiting for a Warranty Administrator to join the Connolly Motor Group, to support the Aftersales team across the Group, based in Ballina on a full-time capacity, Monday to Thursday 9-5.30 and Friday 8.30 – 4.00.

Main Purpose of Job:

The successful candidate will ensure warranty claims are submitted, processed and tracked in line with the manufacturers’ policy thereby meeting or exceeding customer and company expectations in terms of warranty contributions. You will ensure customers are dealt with professionally adhering to the manufacturer and dealership procedures. The Group Warranty Administrator will provide administrative support to the Warranty manager and colleagues across the group relating to warranty claims and allowances.

Role Responsibilities:

Processes, submits and tracks warranty claims in line with the manufacturers policy thereby meeting or exceeding customer and company expectations in terms of warranty claims

Provides administrative support to the Group Warranty Manager and colleagues across the group on items covered under warranty so they can communicate this to the customer

Liaises with aftersales staff on the progress of warranty claims when required

Processes warranty job cards from the service advisors and updates the system entering the appropriate claim codes to indicate the cause, make of part, fault diagnosis and detail of the customer complaint and any other information required

Regularly reviews the Warranty Bulletins and implements / communicates changes identified with appropriate staff;

Liaises with manufacturer for information/approval on contributions

Develops and maintains comprehensive product knowledge in respect of all vehicles

On a monthly basis reviews all warranty claims / invoices for payment over 30 days with manager and accountant and identifies reasons for non-payment

Completes all appropriate paperwork for each warranty claim

Partakes in manufacturer warranty audits as and when required

Completes any other appropriate administrative activities as specified by the Line Manager

The person:

Skills and Competencies:

Motor sector experience is not essential but desirable

Occasional travel required across the Group

Computer literate - Experience in using Microsoft applications and web-based portals

Strong communication skills with internal and external customers, suppliers and the manufacturer

Strong problem-solving ability to identify and resolve issues in a professional and empathetic manner

Possess strong attention to detail with administrative functions

Ability to work independently in a busy, active environment, managing own time and workflow effectively

Present a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearance

Build strong interdepartmental relationships and pay close attention to other department requirements