Conference and Events Sales Executive

Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose

As the Conference & Events Sales Executive based at Mantra on Russell in Melbourne, you will ensure that conference inquiries across the southern regions (VIC, TAS, WA, SA, NSW, ACT) smoothly transition into confirmed bookings, making the process from inquiry to confirmation a breeze. You goal is to boost revenue, yield, and market share, all while keeping things light-hearted and enjoyable. With each event, you will create memorable experiences that leave our clients smiling and coming back for more.

Primary Responsibilities

Respond promptly to all conference sales enquiries, sending proposals and following up with clients to convert enquiries into bookings

Prepare proposals, contracts, and internal handover documentation accurately and in a timely manner

Maintain effective communication with clients via phone, email, and in-person interactions

Provide passionate, friendly, and courteous service to both external and internal guests

Conduct site inspections with potential clients as required

Focus on achieving conversion targets, revenue generation, and meeting budgets

Assist the Director of Conference & Events in identifying and implementing plans to address revenue opportunities

Assist the Conference & Events Coordinator as required

Skills & Experience

Past experience in a similar role, demonstrated precision in conference & events sales and providing exceptional customer service while exceeding expectations

Creativity is key for designing unique event experiences and finding innovative solutions to challenges that may arise

Proficiency in budgeting, cost estimation, and financial management

Proficient in negotiating with suppliers, vendors, and clients to establish favourable terms that benefit all parties involved

A strategic mindset, adept at orchestrating a wide range of events

You foster a can – do approach with impeccable attention to detail and exceptional time management skills

Flexible availability to accommodate various shifts, including mornings, late evenings, weekends, and public holidays as required

Accor Benefits

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!

Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you

Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays

Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy

Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide

Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.