Senior Sales Manager NSW / QLD Retirement Communities

About us

Established in 1840, Australian Unity is Australia’s first wellbeing company, delivering health, wealth and care services for our members and the community.

As a social enterprise, we are motivated by our purpose to positively impact the wellbeing of millions. We reinvest profits to deliver sustainable products and services that matter to our members, customers and the Australian community.

For us, Real Wellbeing encompasses the whole experience of life. It is about feeling supported in your health, connected with your community and empowered to live life on your terms.

About the role

Reporting to the Head of Sales and Marketing, Retirement Communities, the Senior Sales Manager NSW/QLD is responsible for leading state-based sales performance, developing and delivering sales strategies, and driving occupancy and revenue growth across our retirement communities.

You will lead a team of Sales Managers, oversee sales operations and pipeline performance, and work closely with prospective residents, current residents, families and legal representatives throughout the retirement living journey.

This role also oversees property resales of two villages in the Northern Beaches, following resident departure and ensures prospective residents are supported to understand the accommodation, care and service options available to them.

In this role, you will:

Develop and deliver sales strategies to achieve occupancy and revenue targets

Lead day-to-day sales operations, including lead management, pipeline performance and sales process improvement

Set clear sales targets and performance measures for the sales team

Monitor sales activity and outcomes and provide regular reporting, forecasts and insights to senior leadership

Analyse market trends, competitor activity and sales data to identify opportunities and adjust sales strategies

Lead, coach and develop three Sales Managers and one Sales Coordinator

Build a collaborative, accountable and high-performing sales culture

Support prospective residents and families through the sales and transition process

Oversee new sales and property resales, including enquiry management, appointments and documentation

Ensure Salesforce contains accurate and complete records for all enquiries, purchasers, follow-ups and meeting outcomes

Build strong relationships with Legal, Marketing, Operations, Seniors Living and village teams

Develop local networks and strategic partnerships to generate new leads

Represent Australian Unity at expos and community events, including occasional weekend events

Respond to and escalate customer complaints where required and support actions to improve customer outcomes

Share best practice across regions and identify opportunities to improve sales productivity and performance

Ensure sales activity complies with relevant state and federal legislation, governance and documentation requirements

About you

7+ years’ experience in a senior sales role, including people leadership

Demonstrated experience leading, coaching and developing high-performing sales teams

Strong knowledge of retirement living and the resident sales journey

Proven experience meeting or exceeding sales, occupancy and revenue targets

Experience tracking, analysing and reporting on sales activity and outcomes

Strong reporting and analytics capability, with the ability to turn sales data into clear actions and recommendations

Proven sales experience in a high-trust, service-based environment

Strong financial acumen and ability to explain commercial information clearly

Strong understanding of relevant sales processes, documentation and legislative requirements

Current Class 1 Real Estate Licence in NSW

Strong interpersonal and communication skills, with an empathetic and customer-focused approach

Proficiency in Salesforce or similar CRM systems, sales analytics tools and Microsoft Office

Marketing experience is advantageous but not essential

What’s on offer

You will enjoy a range of employee benefits and rewards, including:

Competitive salary

Commission paid per settlement

Additional yearly Wellbeing and Community leave days

14 weeks paid parental leave, with equal benefit for both parents

Employee Referral Program

Employee Assistance Program

Flare Rewards, including discounts across retail, travel, dining and entertainment

Discounts across Australian Unity, including Private Health Insurance and General Insurance

Access to LinkedIn Learning through our learning platform

For further benefits, visit the Australian Unity careers website.