Concierge

About Keyton:

With over 65 villages across Australia, 15,000+ residents and 800+ passionate staff, we’re leading the way with heart, for a new age of wellbeing, connection and choice for all independent seniors. Leveraging over 30 years of experience, our teams work across the country in a variety of departments and business units, all share a common goal: We Lead with Heart, and we are committed to creating caring and fun-filled retirement communities.

Our purpose is to create places where communities thrive – not only for residents, but importantly, for our employees also. We do this by creating safe, secure and connected independent living communities where residents can enjoy active and social lifestyles, close to essential services and amenities.

Keyton Perks & Benefits:

Generous leave entitlements, including 4x wellbeing leave days

Training and working with a supportive and fun team

Thrive as part of a strong team in an exceptional work environment

Career development and growth opportunities

Employer referral program

Reward & Recognition Services

Employee Deals

Health & Wellbeing and Reward Program

Sonder mental wellbeing app access

Excellent company benefits and discounts on offer

Discounted health insurance, annual vaccinations and skin checks

The opportunity to make a meaningful impact in the lives of our residents

Your Day on a Page:

The Baytree by Ardency is a premium retirement Resort located in Greenwich that has paved the way for a unique retirement experience which combines the very best in independent living with the premium amenities you would expect from a boutique hotel.

We have an exciting opportunity for a Concierge to join our dynamic team on a Casual basis.

Our Concierge is the go-to person for our residents, who is a vital part in the smooth operation of the resort. The successful candidate, will therefore be required to assist in various areas of the resort and restaurant, having more of a hands-on approach.

Reporting to the Assistant Resort Manager, you will be tasked undertaking a variety of concierge duties and responsibilities including:

Providing a high level of customer service to our residents and guests

Responding to resident and guest enquiries and requests

Delivery of resident packages and room service meal

Drive our 6-seater resident van

Set up and pack down of resident activities

Assisting with production of weekly newsletter and monthly journals

General administrative tasks

Contractor management including inductions

Assisting the restaurant team when required

Ensuring that a premium level of customer service is provided to our residents in every interaction.

About You:

You will ideally have a background in hospitality or customer service, have experience working in a reception, concierge or administration role. The successful candidate will also require the following:

Administration and demonstrated customer service experience

Demonstrated experience using Microsoft Office (Outlook, Word, Excel) and ability to pick up new systems

Excellent communication skills, both verbal and written, with the ability to engage effectively with a diverse community

Exceptional interpersonal skills with an approachable personality that helps build trust and rapport with residents, families, and team members

Demonstrates outstanding personal presentation and reliability

Have a passionate and customer- focused approach with a can-do and proactive attitude

Willingness to learn and professionally develop

Hold a valid Australian Drivers’ Licence

Have a current First Aid and CPR certificates (or be willing to obtain)

Have a current RSA (or be willing to obtain)

Ready to Join the Fun?

Please submit your resume and cover letter to the link below. In your cover letter, please highlight your interest in the Concierge opportunity and explain how your skills, qualifications and interests align with our requirements.

Please note: The successful applicant must complete a Police Check & will be required to receive an annual flu vaccination between the months of May-November, with supporting documentation prior to joining. For selected roles, pre-employment medical assessments will also be required prior to any employment offers being made.

At Keyton we celebrate diversity and acknowledge that what makes us different makes us stronger. We engage, enable and empower our people and support their individual needs. Inclusion sets us all up for success. We therefore encourage you to apply for roles in our business, regardless of gender, gender identity, sexual orientation, disability, ethnicity, race, age, religion, social background.