Administration Officer

Administration Officer

Are you an Administration Officer superstar who is proactive, compassionate and a team player? Do you thrive in a dynamic healthcare environment?

Free Parking

We offer a family-friendly work environment that supports you in making the most of Queensland's laid-back lifestyle

Competitive Hourly Rate with casual loading of 25% in addition to the applicable hourly rate of pay.

Employee benefits such as Staff Appreciation Days, Flu Vaccine, Yummy Staff Meals at a low price available from our onsite Kitchen, Wellbeing Activities.

We want to empower you to build a long-term career, with countless opportunities to learn and grow, no matter your role.

About the role:

Join the Pine Rivers Administration Team to provide high-level administrative support that helps our clinicians deliver exceptional patient care. You'll be the first point of contact for patients and staff, coordinating admissions and ensuring every interaction reflects Healthscope’s Values – We Care; We’re a team; We Strive; We do.

The successful candidate will be flexible to work a variety of shifts- Monday - Friday: Open Shift - 7:25 am to 14:30pm & Close Shift - 12:30pm to 8:00 pm working an open or close shift on a rostered basis & Saturday to Sunday - 10:00am to 4:00 pm with one weekend shift per month.

About Us:

Located on the bank of the South Pine River in Strathpine, our 70-bed mental health facility provides comprehensive inpatient and day programs for our Queensland community. As a leading provider, we specialise in addiction, bipolar and depressive disorders, mood disorders, OCD, PTSD and complex PTSD management, psychosis and chronic pain management. We also deliver specialised therapies in EMDR, TMS, Esketamine and ECT.

Key Responsibilities Include:

Managing patient admissions

Delivering excellent customer service in person, over the phone, and via email

General reception duties

Performing Health Fund Checks / Medicare DVA as required

Managing the collection of excesses /co-payments

Maintaining accurate patient records and performing billing or reporting functions as required

Prioritising tasks and deadlines in a fast-paced clinical environment

Supporting our team by identifying opportunities to enhance service delivery.

Essential Criteria:

Proven administrative experience in a busy, customer-focused environment

Excellent interpersonal, written, and verbal communication skills

Strong computer literacy and high data accuracy across multiple systems

Sound organisational and problem-solving skills with the ability to manage competing priorities

A positive, respectful approach when working with diverse teams and clients

Ability to work as a team and autonomously

Demonstrated knowledge in Eftpos systems

Computer skills in MS Office (Outlook, Word and Excel) webPAS

Must have a minimum of 3 years Medical Administration experience – essential

Demonstrate a commitment to quality service, patient safety, and collaboration

Why Healthscope?

When you join Healthscope, you become part of our Community of Care. Our people are at the heart of our organisation - no matter the role, every day our people make a difference to the lives of our patients and their families. As the only national private hospital operator and healthcare provider in Australia, our sites are supported by our central Support Office, enabling them to provide an exceptional experience for the communities we care for.

You'll also benefit from:

Flexibility to work across one or multiple hospitals across our network

Discounted health insurance (non-casuals only)

Continuous professional development, education & support provided to encourage growth

We pride ourselves on working with talented, passionate and caring people to ensure our patients receive the highest quality care and experience during their stay with us. We support each other, share learnings, celebrate successes and face challenges together.

Come and be the difference in our patient's lives.

Applications close: 25th July 2026

Please click on the 'Apply' button to be taken to our online application form. For any questions, please reach out to Anne-Maree Branney - Administration Manager -0458 675 309

Please include a cover letter and your CV along with the contact details of 2 professional referees.

More Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. We are also committed to child safety. We are committed to the safety, participation and empowerment of all children. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.

Healthscope has been made aware of recruitment scams involving individuals falsely claiming to represent Healthscope. Please note that Healthscope will never request payment from candidates.

Any request for payment is fraudulent.

Visit ScamWatch for more information on recruitment scams.