Assistant Property Manager

ASSISTANT PROPERTY MANAGER

Rendall & Rittner • Competitive Salary • Hybrid – London • September Start

ROLE OVERVIEW

We are looking for a motivated and detail-oriented Assistant Property Manager to join the Rendall & Rittner team. This is an excellent opportunity for someone looking to build a long-term career in residential leasehold property management, with the support of an award-winning, people-first business.

You will work alongside an experienced Property Manager, taking day-to-day responsibility for maintaining blocks and developments to a high standard, keeping residents informed, and ensuring compliance and service delivery run smoothly.

ROLE EXPECTATIONS

This is a hands-on, varied role that requires strong organisation, clear communication and a proactive mindset. You will be dealing with a range of stakeholders - from flat owners and tenants to on-site staff, contractors and internal departments - so being personable, professional and solutions-focused is essential.

You will be expected to take ownership of your responsibilities, escalate when appropriate and continuously develop your knowledge of property management best practice.

WHAT SUCCESS LOOKS LIKE

You'll be successful in this role if:

Blocks and developments are well maintained and residents are kept informed

Service charge accounts, budgets and insurance claims are accurately managed

Health and Safety actions are completed promptly following audits

You're building strong working relationships with residents, contractors and internal teams

You're developing your skills and knowledge to progress towards a Property Manager role

HOW YOU'LL SPEND MOST OF YOUR TIME

Most weeks, you'll be:

Assisting in the day-to-day maintenance and management of blocks and developments

Overseeing day-to-day, contracted and cyclical maintenance activity

Managing electronic data, emails and client files to keep records accurate and up to date

Responding to flat owners' and tenants' queries, both verbally and in writing

Issuing service charge and ground rent applications for payment

Liaising with the credit control department to chase arrears

Assisting in the preparation of annual budgets, including reserve funding

Carrying out regular site visits to ensure buildings are in good order

Circulating information to residents on management and maintenance matters

Ensuring Health and Safety actions are completed following audits

Logging insurance claims and working with the insurance department to see them through to resolution

Supporting on-site staff with day-to-day issues, escalating to HR where required

You will work on a hybrid basis, combining home working with site visits across London, and will be trusted to manage your time and priorities effectively.

WHO THIS ROLE IS FOR

This role suits someone who:

Is eager to develop a career in residential property management

Communicates clearly and confidently with a wide range of people

Is highly organised, with a strong eye for detail

Takes pride in delivering excellent service and following things through

Is comfortable managing multiple priorities in a fast-paced environment

EXPERIENCE THAT HELPS

Some exposure to residential property management or a related field

Familiarity with service charge processes and leasehold legislation (or a willingness to learn)

Experience handling customer or resident queries professionally

Confidence using digital systems for data management and communication

TPI or IRPM membership, or an interest in working towards professional qualifications

WHAT WE OFFER

Competitive salary

Discretionary bonus

Hybrid working - home-based with London site visits

25 days holiday plus bank holidays

Private medical insurance, life assurance and enhanced family leave

Fully funded training and professional development

Paid sabbaticals as a loyalty reward

Pension scheme and employee assistance programme

Discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

Initial conversation with our talent team

Interview focused on experience, motivation and approach

We aim to complete the process within two to three weeks and will communicate clearly at every stage.

INTERESTED?

Apply with your CV. For more information, contact our recruitment team on 020 4604 3121 and quote reference “Ref #LI-IG1”, or visit our website for a full list of current openings.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.