Temporary Café Supervisor

Job title: Temporary Café Supervisor

Department: Catering

Location: The Loft Café

Rate of pay: £13.03 per hour

Contract length: Fixed-term contract of employment to cover the summer season 2026

Hours: Part-time, a minimum of 16 hours per week worked according to rotas with focus on weekend working days

Job Purpose

The Cathedral is seeking a dedicated, efficient and reliable Temporary Café Supervisor employed on a fixed-term contract of employment to cover the summer season 2026. The postholder will manage the daily Café operation and support external catering activities.

Main Duties and Responsibilities:

Ensure the smooth running of the front of house and kitchen day-to-day operation of the Loft Café, maintaining the highest possible customer service and food safety standards.

Supervise, coach and train the team to deliver an exceptional customer experience to every customer.

Ensure communication between front of house and kitchen staff to ensure the service runs efficiently.

Ensure accurate and secure completion of all cash routines.

Ensure all food, drinks and ingredients are stored safely and within date and that stock is rotated.

Ensure stock levels are maintained, realistic for the trading season and that stock records are accurate.

Support the Catering Manager/Deputy Catering Manager/Café Supervisor with catering resourcing routines.

Ensure completion of temperature and cleaning records.

Communicate handovers to the Catering Manager/Deputy Catering Manager/Café Supervisor.

Manage customer complaints politely and take appropriate action as required.

Assist in liaising with and supporting other Cathedral teams.

Deputise for the Deputy Catering Manager/Café Supervisor when necessary to provide holiday, event and sickness cover.

Ensure that all relevant statutory requirements are met.

Person Specification

Qualifications and Experience

Essential

· Experience of working in a supervisory role in a catering environment

· Experience of coaching, training and supervising team members

· Experience of handling financial transactions

· Grade 4 (C) or above achieved in GCSE (or equivalent) examinations in English and Math

· Holding a valid training certificate for Food Safety – Level 2 training

Desirable

· Holding a valid Emergency First Aid at Work training certificate

Skills and Abilities

Essential

· Good communication skills

· Good organisational and interpersonal skills

· Good numeracy and literacy skills

· Good time management skills

· Ability to anticipate problems before they occur.

· Ability to remain calm under pressure

· Proactively seeking tasks when trade is slow.

· A role model able to motivate a team

Work-related Personal Qualities

Essential

· Reliable

· Punctual

· Maintaining excellent personal hygiene standards and high professional standards

· Demonstrating commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults

Other Terms and Conditions

Discount: A discount of 10% is available from the Cathedral Shop and The Loft Café.

Parking: Limited parking is available in the Cathedral car park. Cars are parked at the risk of the owner.

Pension: Defined Contribution Scheme. Contributions as % of salary:

Age Employee Employer

55 5% 10%

Expenses: All reasonable working expenses will be met in line with Cathedral policy.

Holiday (inclusive of bank holidays): 6.8 weeks per holiday year. The holiday year runs from 1 January to 31 December.

Probation: This post will be subject to a probationary period of 1 month.

How to Apply

Closing date and time: 5pm on Sunday 19 July 2026

A completed Application Form and Equal Opportunities Monitoring Form available on the Cathedral's website (https://www.wellscathedral.org.uk/your-cathedral/vacancies) should be returned to the Human Resources Department by email to: recruitment@wellscathedral.org.uk.

Shortlisting date: Monday 20 July 2026

To ensure the fairness of the selection process, shortlisting will be based upon the information which applicants provide in their application and assumptions will not be made about their experience or skills. We will look for demonstrable evidence that candidates meet the criteria set out in the Person Specification. Information provided on the Application Form will be viewed by HR, the recruiting manager and interview panel. All applicants will be notified of the outcome of the shortlisting process.

Interview date: Monday 27 July 2026

Further details about the selection process will be provided to shortlisted candidates.

The appointment will be subject to the satisfactory completion of all compliance checks, including references and a satisfactory basic DBS check.

Pay: £13.03 per hour

Benefits:

Company events

Company pension

Employee discount

Free parking

On-site parking

Store discount

Work Location: In person