Conference and Banqueting Assistant Manager

About Manor of Groves Hotel, Golf and Country Club

Working at Manor of Groves offers a stimulating and exciting environment in which to develop, share knowledge, learn new skills and progress. Our aim is to deliver the highest levels of customer service throughout all areas of Manor of Groves.

Purpose/Scope

The purpose of this role is to ensure that all conferences and events run to a high standard whilst aiming to increase staff development and profitability alongside the Food, Beverage, Conference and Banqueting Manager. This position is offered as maternity cover.

Responsibilities

Plan and execute the successful running of all events

Complete a weekly plan of action

To be friendly, knowledgeable and assertive with both guests and colleagues.

To ensure that all F&B service and storage areas are hygienically clean and aesthetically pleasing.

To work closely with the banqueting porters to ensure that all functions are prepared and ready for the appropriate time and that guest’s needs are anticipated and action is taken.

To ensure that the department is running smoothly, to be prepared and able to assist in any area of the department that requires support.

To have a thorough knowledge of services and facilities available in the department and be able to handle guest complaints into solutions.

To ensure that the “Departments’ Standards of Procedures” are complete, up to date and read, understood and used by all department staff.

To plan staffing levels cost effectively and work within set budgets.

To recruit a high standard of staff whilst liaising with the HR Department and Operations Manager.

To be responsible for the development of all departmental staff to meet the present and future needs of the Department and Organisation.

To be aware of, and comply with, statutory and company requirements regarding the workplace such as health and safety, hygiene, fire prevention and licensing. To also be accountable for security in the department.

To complete staff Rotas and plans for business

To carry out Duty Management shifts

Follow up and deal with any customer comments/complaints

Greet guests on arrival

Maintain high levels of customer service

Maintain communication and good relationships with other departments

Understand and comply with the company’s policy on health and safety.

Carry out duties in a safe manner having regards for the health and safety and welfare of yourself, colleagues, guests and other persons in the hotel

Thoroughly familiarise and comply with the company’s fire evacuation procedure, and understand your responsibilities within it

Ensure security of any cash/ cheque/ credit and debit transactions

Ensure the safety of personal date for employees and guests in line with GDPR

Be an ambassador for Manor of Groves Hotel

To ensure customer satisfaction

Excellent oral and written skills

Computer literate

Numerate

Articulate

Meticulous with excellent attention to detail whilst under pressure

Capable of working alone

To work as part of a team

A high level of accuracy and attention to detail

Honest and trustworthy

Respectful of others and yourself

Polite and well mannered

To be flexible.

High energy levels

Ability to deal with any situation that may arise

Ability to produce consistently accurate work even in busy environment

Working at Manor of Groves offers a stimulating and exciting environment in which will assist to develop, share knowledge, learn new skills and progress.

If this sounds like you please do not hesitate to apply.

Pay: £28,000.00-£29,640.00 per year

Benefits:

Canteen

Company pension

Discounted or free food

Employee discount

Ability to commute/relocate:

Sawbridgeworth CM21 0JU: reliably commute or plan to relocate before starting work (preferred)

Experience:

managing events and conference: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Location:

Sawbridgeworth CM21 0JU (preferred)

Work Location: In person