Operations Manager

LOCATION: MANOR WALKS Shopping Centre

SHIFT PATTERN: Monday To Friday (two Saturdays from 4 on Rota) 42 hours per week

Salary: Competitive

ROLE OVERVIEW AND PURPOSE

ABM UK is seeking a dynamic and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for delivering the highest standards of security, cleanliness, hygiene, waste management, maintenance, landscaping and other contractual tasks at our client's site. You will ensure that all operations are carried out efficiently and effectively, meeting client expectations and company policies and procedures.

KEY RESPONSIBILITIES

Manage the contract in accordance with company policies and procedures

Ensure high standards of cleanliness, hygiene, and waste management are consistently achieved

Ensure security team are deployed in line with site rotas, communicating effectively and managing & recording any incidents occurring on site.

Complete budget forecasts and monthly reconciliations

Provide professional support to the business in service-related matters

Control staff rosters, payroll, and manning levels

Deliver excellent communication and motivation to the site-based team

Ensure compliance with quality performance measures and resolve any non-compliance issues

Requirements

Significant experience in operations management

Proven track record in delivering high standards of cleanliness and hygiene

Experience in budget forecasting and controlling

Strong communication and leadership skills

Good IT literacy

Health & Safety Certificate

Ability to communicate and engage effectively, with a wide range of stakeholders including clients, customers, staff and other professionals.

IOSH Qualification or equivalent H&S qualification

Ability to compile clear and concise written reports.

Budget management skills.

Problem solving and decision-making skills.

Ability to manage resources.

Leadership skills which will include the ability to effectively manage change.

Good time management and prioritization skills.

Good customer service skills

Experience in working in a shopping centre

QUALIFICATIONS

SIA Door Supervisor

Benefits

We’re proud to offer a great range of benefits including:

24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home

Mental Health support and Life Event Counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access Perks at Work, our innovative employee app where you can find:

Perks: discounts, gift cards, cashback, and exclusive offers

Life: Search for resources and tools on topics ranging from family and life to health, money and work

Support: Online chat or telephone service for urgent support in a crisis

For more information about ABM’s benefits, visit our

About ABM:

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

For more information, visit .

ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. We are proud members of the Armed Forces Covenant Employer Recognition Scheme.