Business Analyst

What is the purpose of this job?

An opportunity has arisen for a Business Analyst at Rail Delivery Group.

You will work with our programme and project managers to identify and define the business analysis elements of a programme of work, assisting the project/delivery manager in planning and delivering these activities. Whilst you will work across the business, your initial focus will be focussed on Digital Ticketing Services. You will use your business understanding, technical expertise, and problem-solving skills to support the Rail Delivery Group implement solutions in a cost-effective way.

To ensure success as a Business Analyst, you should demonstrate experience and creativity in business analysis, system development and application design, combining IT expertise with in-depth business knowledge.

You will need to have excellent stakeholder management skills with some experience of working in a complex stakeholder environment with multiple external organisations.

You will also form part of the newly established RDG Business Analysis Practice, setting BA standards and processes, sharing best practice and working collaboratively to ensure consistent, high-quality business analysis deliverables.

What can I expect to do in this job?

This isn’t an exhaustive list, but things you can expect to be involved with include:

Understanding and clearly defining the scope of change and procurement initiatives

Working with customer, technical and other teams as required to understand detailed wants and needs, identifying and articulating solution options, rules, benefits and risks

Elaborating high level requirements from internal and external stakeholders into detailed functional and non-functional requirements that can be used in procurement documentation

Presenting analysis findings and requirements to internal and external stakeholders

Undertaking data analysis and investigation in support of developing deliverables

Managing the prioritisation of requirements

Coordinating and inputting into the evaluation of suppliers’ proposals and their capability to meet the requirements, either from existing solutions or from new developments

Reviewing technical designs to ensure the proposed solution meets requirements and rail industry standards

Defining acceptance criteria, ensuring that the supplier builds to specification and achieves both those criteria and the project’s goals

Supporting the delivery of training to internal and external users and creation of training materials.

Measuring and reporting on benefits delivery

Providing input into future development roadmaps

Contributing to and ensuring that all business analysis deliverables align with the BA Practice community and standards

Who will my key contacts be?

Delivery/Project/Programme Managers

Business Analysis Practice Lead and other BAs within RDG

Internal supporting functions (e.g. architecture, finance, procurement, legal)

Senior stakeholders and TOC organisations

Third party suppliers

Requirements

What experience, skills and knowledge do I need?

Minimum of 3 years working as a business analyst or in a closely related area in a professional environment

Requirements gathering and documentation

Excellent analytical and problem-solving skills

Experience and knowledge of analysis activities across the full project development lifecycle

Experience of documenting requirements using use cases, user stories and other techniques

Ability to break down complex analysis problems into concise requirements and business rules

Experience of working with in complex stakeholder environments, engaging with multiple parties to elicit requirements and undertake analysis

Ability to extract requirements from technical documentation

Understanding and definition of current and target operating models

System and business process modelling and re-engineering

Collaboration and facilitation skills to work effectively with a broad range of both internal and external stakeholders

Experience of running workshops and posing the right questions to gather requirements and challenge design details and assumptions

Attention to detail, enabling issues to be identified, coupled with thoroughness and a determination to resolve them

Ability to produce excellent quality written documentation to support your work, report on findings and present to stakeholders when required

Proactive and delivery focussed

Strong communication, presentation and interpersonal skills

Ability to balance customer, project, and development needs for a particular project delivery, escalating any conflict at appropriate times

Exposure to and understanding of agile and traditional project management frameworks

Data analysis skills to investigate issues and identify impacts (Excel/SQL) is beneficial

Experience of modelling tools such as Visio is desirable

Professional business analysis certifications (IIBA, BCS etc) are welcomed

Experience of procurement processes and deliverables (e.g. RFI, RFP) is helpful

Rail industry experience and knowledge of rail industry standards is beneficial.

About Rail Delivery Group

Rail plays an ever more crucial role in Britain. Our aim is to create a railway that delivers real improvements in customer experience, which drives growth in both the number of customers and the number of journeys and allows us to create a simpler and better railway.

Our purpose is to create a simpler, better railway for everyone in Britain

We will deliver this by working collaboratively across the industry to design the future of customers’ rail experience as well as how the industry operates behind the scenes. We deliver change to existing elements of the railway but also through new activities and campaigns; through our management of services which are delivered to customers and to industry partners; and by joining up the industry’s decision making, bringing together key stakeholders with the right expertise to ensure we make the right decisions for customers and the whole railway.

Our values, known as ASPIRE, are Accountability, Support, Partnership, Inclusive, Respect and Excellence.

Our values form an integral part of our recruitment, performance and recognition processes

Benefits

Why Work for RDG?

We offer a highly competitive package, including:

75% discount on rail travel (for work and leisure), plus international rail discounts

30 Days annual leave (plus buy/sell options and additional leave for key life events)

Two Personal Development Days are granted to employees annually

Interest-free Season Ticket Loan for commuting costs

Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave

Pension scheme – up to 8.64% employer contribution

Subsidised Private Medical Insurance (Vitality PPP) and Health Cash Plan (Healthshield)

Access to our flexible benefits portal - a central hub for accessing retail discounts, shopping, dining, travel, and entertainment perks

Flexible working arrangements available