Key Account Coordinator
Skills
About the role
Join DACHSER – Where Logistics Meets People
Role: Key Account Administrator
Contract: Permanent
Location: Dartford
At DACHSER, we’re more than a global logistics provider - we’re a connected family moving over 83 million shipments a year, from fashion and DIY to life-saving medical supplies. Ranked among the world’s top logistics companies, we don’t just move goods - we keep the world running.
Why DACHSER?
What sets us apart is our people. Your ideas matter here. Your energy drives success. And you’ll be part of a fast-paced, supportive team that’s shaping the future of logistics.
About the Role As a Key Account Administrator, you’ll be at the heart of our customer experience - ensuring smooth onboarding, building strong relationships, and supporting operations through our internal systems. You’ll juggle multiple tasks, meet deadlines, and help drive business growth with precision and care.
Key Responsibilities
Manage key account admin and support outbound customer service
Onboard new customers and nurture long-term relationships
Administer shipments using DACHSER’s internal IT systems
Maintain high standards while managing inboxes and responding to customer needs
Collaborate with internal teams to ensure seamless service
Handle system admin tasks to support logistics processes
Communicate shipment updates and issues using event management tools
Accurately record activities for reporting and quality control
What We’re Looking For
Proven customer service experience with strong communication skills
Ability to build and maintain customer relationships
Highly organised and able to multitask under pressure
Comfortable using internal systems and logistics platforms
Confident with Microsoft Office (Excel, Word, Outlook)
Quick to learn new software
Knowledge of customs/import/export procedures (a plus, not essential)
Benefits That Support You
Free on-site parking
Life assurance (Death in Service benefit)
Employee Assistance Programme
Exclusive employee discounts (holidays, fashion, gyms, and more)
Flexible pension plan
Health perks (eye tests, vouchers)
Referral rewards
Long service awards
Join Our Inclusive Team At DACHSER, we celebrate diversity and welcome everyone. We believe that different perspectives drive innovation and success. Logistics is a people business - and we’d love to have you on board.
Job Types: Full-time, Permanent
Application question(s):
What are your Salary Expectations?
Work Location: In person
Questions about this role
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