Supply Chain & Operations Manager – Ecommerce

About Us

Club L London is the next-generation online fashion retailer for the forward-thinking woman. Conceptualised and crafted in-house and abroad, we specialise in accessible luxury and designs of unrivalled quality that flatter all figures.

From prom to occasion, maternity, bridal, and beyond, we deliver an elevated shopping experience that connects our global community of trend-setting consumers, influencers, and content creators with fresh collections dropping weekly.

The Role

We are looking for a motivated and detail-oriented Junior Supply Chain & Operations Manager to support the day-to-day running of our ecommerce supply chain and fulfilment operations.

This is a hands-on, developmental role suited to someone stepping up from a coordinator or analyst position, with responsibility for shipment coordination, carrier support, returns processing, and operational administration. You will work closely with senior team members to ensure smooth operations while building your experience across supply chain and ecommerce.

Key Responsibilities

Freight & Shipment Coordination

Coordinate daily shipments with carriers and freight forwarders

Track orders in transit and provide updates to internal teams

Escalate delivery delays or issues to senior team members

Ensure shipping documentation and data are accurate

Maintain shipment logs and support reporting

Carrier Coordination & Setup Support

Assist in setting up carrier services within systems (WMS/OMS)

Maintain carrier data, service options, and basic rate information

Support testing of shipping labels, tracking links, and service configurations

Act as first-line support for carrier-related operational issues

Escalate integration or system issues to relevant teams

Returns Processing

Support the coordination and processing of customer returns

Ensure returned orders are logged and processed correctly

Work with warehouse teams on restocking and product checks

Maintain returns data and support reporting on volumes and trends

Flag recurring issues or high return rates to management

Ecommerce Operations Support

Assist with daily order fulfilment and dispatch activities

Monitor order queues and help resolve basic operational issues

Liaise with warehouse/3PL teams to ensure orders are processed on time

Support preparation for peak trading periods and promotions

Ensure adherence to defined processes and service levels

Reporting & Administration

Maintain operational trackers and ensure data accuracy

Produce basic reports on shipments, returns, and fulfilment

Support KPI tracking (e.g., dispatch times, delivery performance)

Assist in documenting processes and standard operating procedures

Team & Stakeholder Support

Collaborate with customer service teams to resolve delivery and returns queries

Communicate with logistics partners on day-to-day operational matters

Provide updates to senior team members on issues and performance

Skills & Experience

1–3 years’ experience in logistics, supply chain, or ecommerce operations

Good general understanding of shipping and carrier processes

Familiarity with Power BI or similar tools for tracking and reporting

Strong organisational skills and attention to detail

Good communication skills and willingness to learn

Able to work in a fast-paced, operational environment

Exposure to WMS, OMS, or 3PL environments

Interest in developing a career in supply chain

What's on offer?

Annual bonus scheme

Bi-Annual Dress Allowance

25 days of annual leave (plus bank holidays)

Extra day off for your birthday

Flexible working hours around core hours of 10-4

Early Finish Fridays

Cycle to work scheme

40% staff discount across Club L and Lavish Alice products

Healthcare Cashplan

Free onsite gym

Enhanced pension contribution

Enhanced maternity and sick pay

Free snacks, drinks & treats

Social events