Edinburgh Airport Assistant Store Manager
About the role
Who are we?
For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and
more fun with those we love. We are Made for Life.
Our mission statement:
Crafting clothes for life’s everyday adventures. Today, tomorrow and always.
Our Product formula:
Considered style. Trusted Quality. B Corp certified.
We are proud to have featured in the Sunday Times top 10 Best Places to Work 2026.
Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality
within our workforce to ignite an inclusive foundation for us all to build from and truly connect
with our customers, colleagues, and communities alike. You play a key part in creating an
environment free from prejudice, racism, sexism, harassment, bullying and any other form of
marginalisation in our workplaces.
Role Summary
As Assistant Store Manager, you will support the Store Manager in delivering exceptional
customer experiences, driving profitable growth, and maintaining operational excellence. You
will help lead the team, ensure omnichannel service standards are met, and contribute to the
store’s success through effective planning, coaching, and compliance.
Role Responsibilities
Lead by example, consistently demonstrating professionalism, Brand-aligned behaviour,
and a positive attitude.
Champion the brands identity and values through team behaviour, store presentation,
and customer interactions.
Coach and mentor Crew Team Lead and crew members, fostering a culture of growth,
accountability and teamwork.
Analyse financial data and make commercial decisions.
Drive store performance by supporting sales, service and operational KPI delivery.
Assist with recruitment, onboarding and performance management processes.
Ensure compliance with H&S, loss prevention, operational efficiency and budget control.
Implement retail plans and visual merchandising standards.
Oversee stock management and compliance.
Responsible for opening and closing the store, including security checks, morning floor
walks and daily team briefings.
Act as Store Manager in their absence.
Represent the brands values through behaviour, communication and presentation.
Store Assistant Manager
Job Description
Sensitivity: General
Align self to companies social and environmental mission and champion any actions that
you can directly impact at all times’
Skills and Experience
Previous management experience in retail.
Proven ability to work with KPIs and commercial reports.
Strong operational, stock, and cash management skills.
Leadership and team development capabilities.
Planning and organisational strengths.
Resilience and initiative in a fast-paced environment.
IT literacy and excellent communication skills.
Role Competencies
Customer service and satisfaction focus.
Alignment with company mission and values.
Multichannel sales and product knowledge.
Team development and recognition.
Behavioural standards and communication.
Commercial decision-making and growth focus.
Budget efficiency and competitor awareness.
P&L management and profitability.
Collaboration and Deliverables:
Collaboration External Agency or Consultant
External Supplier
NEXT Business Partners
FatFace Directors
Store Teams
Internal Product Teams (Design, Buying, Merchandising)
Internal Support Teams (Finance, IT, Retail Operations, People, Compliance, Property)
Internal Creative Teams (Marketing, Creative, Studio)
Industry Networking
Deliverables Department Spend vs Budget
Team Performance and Development
Compliance and Governance Requirements
Commercial Reporting
Project Delivery
Timelines and Deadlines
Store Assistant Manager
Job Description
Sensitivity: General
Resource Planning
FatFace Benefits:
Financial & Protection Benefits
Sick pay allowances
Critical Illness Income protection/ Death in service (for salaried colleagues)
Pension scheme – with net deduction and salary sacrifice options
Dental insurance (colleague funded)
Discounts & Perks
60% off FatFace products
25% discount at Next stores (across full price products)
O2 phone discount
Discounted gym membership
Cycle to Work scheme (for salaried colleagues)
EV vehicle scheme (for salaried colleagues)
Perkbox – our online platform offering:
o Day-one access
o Exclusive brand discounts
o Wellbeing content
o Home workouts and more
Health & Wellbeing
Specsavers eye care scheme
o Eye tests and contributions to glasses
Free period products
EAP support 24/7 via UNUM, Retail Trust, and Fashion & Textiles Support
Learning & Development
THRIVE – our learning management system:
o Day-one access
o 1,000s of learning resources
Time Off & Leave
25 days holiday plus bank holidays
Sabbatical leave (in line with service)
Enhanced family-friendly policies – including enhanced maternity leave
Flexible Working Opportunities – flexible working requests can be made from day one of
employment and are considered on an individual basis.
Additional Perks
Refer a Friend scheme
Store Assistant Manager
Job Description
Sensitivity: General
We are committed to building a diverse and inclusive team. If you’re excited about this role but
your experience doesn’t align perfectly, we encourage you to apply - you might be just the right
fit.
Questions about this role
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