Service Coordinator

Do you like Puzzles and have great problem solving skills? Home Instead® New Braunfels is looking for someone who can help match the best Home Instead Care Professional to serve our clients. The Service Coordinator will assist with the scheduling of Care Professionals to serve families in the New Braunfels area.

Home Instead Benefits include:

Competitive Wages ($35,000 - $40,000 per year)

Paid Time Off

Health Insurance

401K Contribution

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Each Home Instead® franchise office is independently owned and operated.

Job Description

The Service Coordinator is expected to perform a variety of duties for the recruitment of Care Professionals. The Service Coordinator is expected to identify and schedule the most appropriate Care Pros to serve each of our clients, matching skills, personality and availability in order to provide the highest quality service to clients.

Education/Experience Requirements:

High school graduation or the equivalent

One year of related business experience or an equivalent combination of education and work experience may be considered

Must possess a valid driver’s license

Supervisory Responsibilities:

This position will be responsible for overseeing all of the functions performed by the Care Pro staff

Knowledge, Skills and Abilities:

Must have an understanding of and uphold the policies and procedures established by Manus Servientes of Texas Corporation, (d.b.a. an independently owned and operated Home Instead franchise)

Must demonstrate excellent oral and written communication skills and the ability to listen effectively

Must have the ability to work independently, maintain confidentiality of information and meet deadlines

Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures

Must demonstrate knowledge of the senior care industry

Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

Must have the ability to establish good working relationships with the franchise owner, office colleagues, Care Pros and the community

Must present a professional appearance and demeanor

Must have the ability to operate office equipment

Must be patient and congenial on the telephone

Must have computer skills and be proficient in Excel and Word

Must have the availability to work evenings or weekends as required

Must have the ability to perform duties in a professional office setting

Must have the ability to work as a part of a team

Must demonstrate excellent organizational skills