Sr. Associate - S&G- Program Manager/Learning Associate

Sr. Associate - S&G- Program Manager/Learning Associate

Capital One’s Students & Grads Recruiting & Programs team is at the forefront of attracting, sourcing, and developing future leaders. We aspire to provide a best-in-class experience for candidates, hiring teams, program associates, and business partners, and have a ton of fun along the way. Our culture and people are integral to our growth and success, where innovation is rewarded and you can learn from talented coworkers.

We are seeking an HR-oriented professional to support the overall program experience, including that of new hires, people leaders, business stakeholders and program alumni. Success in this role requires a positive, customer-focused approach, strong communication and project management skills, and comfort navigating ambiguity. We are looking for a candidate passionate about early talent development, experienced in project management, and eager to influence strategic decisions through data-backed insights.

Core responsibilities will vary but may include:

Plan and execute the program and signature experiences (such as Onboarding, Experience Weeks, and Graduation) for the 'Management' track. Provide execution support for core learning and general talent development initiatives across both virtual and in-person formats. (Note: This requires flexibility for non-standard hours as event needs dictate.)

Build and manage relationships with associates, managers, and cross-functional leaders across a range of levels, business functions, and geographies to ensure a positive program experience and strengthen the company brand.

Lead end-to-end associate engagement strategies, including owning the post-internship "Keep Warm" strategy, leading the conversion process alongside Recruiting Partners, and fostering a community that drives top-talent retention.

Serve as the primary point of contact for associate issues, managing intake, tracking, and resolution for escalated situations.

Own program operational processes, including budget tracking, roster management, and shared mailbox support, while documenting processes to ensure continuity and maximize team efficiency.

Draft, distribute, and track strategic communications across channels like Slack and newsletters to keep associates, managers, and stakeholders informed.

Partner across the broader Students & Grads organization to collaborate on cohesive training materials, program resources, and shared initiatives.

Basic Qualifications:

Associate's degree or military experience

At least 2 years of Human Resources OR project management OR process management OR program management experience or any combination

Preferred Qualifications:

At least 3 years of experience in human resources or at least 3 years of consulting or a combination

At least 1 year of experience interpreting metrics and trends

Experience in Campus Programs or Recruiting

Proficient knowledge of PowerPoint or Google Slides

Proficient knowledge of Excel or Google Sheets

Strong empathetic communication skills with varying levels of leaders and associates

Ability to quickly and effectively adapt to change

Proven problem solving, analytical and decision-making skills

Ability to embrace new systems and process enhancements

Willingness to work flexible hours due to varying needs within the program

High degree of professionalism and integrity when interacting with all customer contacts

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $88,800 - $101,300 for Sr. HR Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).