Customer Success Manager, Fashion & Fitness

DESCRIPTION

This role can be located in one of our approved corporate offices in Seattle, WA.

Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.

Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.

Key job responsibilities

Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience

Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI

Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs

Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately

Identify opportunities to improve team processes and contribute to operational efficiency

Leverage internal AI tooling to drive efficiencies and expedite problem solving

A day in the life

Review vendor performance data and prepare summaries for team discussions

Collaborate with teammates to resolve vendor inquiries and coordinate solutions

Participate in vendor meetings, managing agendas and driving detailed discussions

Support project execution by tracking status, identifying blockers, and escalating roadblocks

Contribute to team knowledge-sharing sessions and process documentation

About the team

Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors - making Amazon the retailer of choice. AVS pursues three core goals:

Accelerate vendor growth on Amazon

Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment

Build sustainable, efficient e-commerce partnerships between Amazon and vendors

As a Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.

BASIC QUALIFICATIONS

Experience with MS Office Professional Suite, including Microsoft Excel to manipulate and analyze data

Experience prioritizing and managing time effectively in dynamic environments

Bachelor's degree

3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)

Demonstrated analytical and problem-solving capabilities

Excellent written and verbal communication skills

PREFERRED QUALIFICATIONS

- Experience with data analysis tools such as Excel, Pivot Tables, macros, SQL, visualization tools - Tableau, Quicksight, etc.

Experience using data and metrics to improve processes and customer satisfaction

4+ years of relevant vendor/client-facing experience

Experience in retail, e-commerce, or technology industries

Background in project coordination or operational support

Leverage internal AI tooling to drive efficiencies and expedite problem solving

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.