Account Manager

Job Description

JOB SUMMARY

Manages the security services and related operations provided to an assigned account(s) including client

service and problem resolution, service enhancement and expansion, new business development,

operational effectiveness, preparation of post orders, staffing, scheduling, supervision and training.

DISTINGUISHING CHARACTERISTICS

Performs a variety of management functions for assigned account(s); may be assigned a rank, as defined

by client contract. Does not perform Security Officer duties except on a limited, relief or emergency

basis.

ESSENTIAL FUNCTIONS

The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.

All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.

In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

Core Duties Include

1. Serves as a key point of client contact to ensure the delivery of high-quality customer service for

assigned account(s); evaluates service quality and initiates any necessary corrective action in a

timely manner.

2. Meets regularly with client representatives for status updates; addresses any actual or potential

problems; assists line management in negotiation of client contract; provides support during

client start-up; supports security planning, assessments and surveys; reviews and updates post

orders.

3. Oversee, coordinate with line management, and participate in the recruitment, selection,

orientation, training, development and retention of high-caliber staff; acts to ensure staff

members are treated with dignity and respect; plan, assign, and direct work; coaches

employees and carry out disciplinary actions, as necessary.

4. Assists in the development and administration of the budget in relation to assigned account(s).

5. Maintains a positive, professional environment in full compliance with applicable laws,

regulations, policies and procedures; acts to ensure that staff members understand and comply

with applicable laws, regulations, policies and procedures.

6. Within scope of client contract and assigned duties, authorizes appropriate expenditures

including equipment, supplies, and vehicles; acts to ensure that vehicles are properly

maintained and administers driver training; acts to ensure that there is an adequate inventory of

uniforms, radios, and other supplies and equipment; maintains and submits payroll records and

other associate and business information.

7. Prepares and coordinates staffing schedules for account(s), in collaboration with line management as necessary; acts to ensure that scheduling is handled effectively to meet client

requirements while controlling labor costs; reviews Security Officer site reports to verify post

orders and client directives have been satisfactorily followed, personally inspects all posts as

part of the evaluation of security staff.

8. Provides input to company initiatives; promptly assists in the resolution of legal, financial,

human resources, and administrative issues.

9. Carries out specific tasks and duties of a similar nature and scope as required for the assigned

site.

Job Requirements

MINIMUM QUALIFICATIONS AT ENTRY

Additional qualifications may be specified and receive preference depending upon the nature of the position

Basic Qualifications

U.S Citizenship preferred

Ability to acquire and maintain government security clearance. Must have a minimum of an

active Interim Secret granted

Ability to acquire and maintain any other specific special clearances/access requirements

(dependent on assignment)

Education/Experience

High School Diploma or G.E.D

Associate’s degree and three (3) years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education based on one calendar year of experience for one academic year of education.

Background Prerequisites

Must undergo and meet company standards for background and reference checks, controlled substance

testing, and behavioral selection survey, in addition to any mandatory licensing requirements

Competencies (as demonstrated through experience, training, and/or testing)

Must be able to meet and continue to meet any applicable state, county and municipal licensing

requirements for the position and assigned accounts.

Must be able to meet and continue to meet requirements for specific skills, certifications or

authorizations specified for the assigned accounts.

Knowledge of or ability to learn security operations and procedures.

Knowledge of supervisory practices and procedures including assigning work and providing

training and discipline.

Understanding of a variety of security and safety devices and controls.

Ability to track and maintain scheduling assignments.

Knowledge of business operations management and human resources administration.

Ability to synthesize business/financial data and develop recommendations.

Skills in planning, organizing, and leadership.

Basic skills in keyboarding, computer usage, operating controls, and spreadsheet software.

Ability to be an effective leader and member of project teams.

Ability to take initiative and achieve results.

Pay: $44.00-$49.00/per hour