Lead Account Executive - Network Operations—Certifications Capabilities & Service Quality

Lead Account Executive - Network Operations - Certifications Capabilities & Service Quality

In addition to designing test scripts for all interfaces, the Project Manager will be responsible for creating associate certification documents for the clients, training participant-facing certification test support staff, and trouble-shooting issues that may arise with applications used for testing purposes. The Project Manager will lead specific release projects and initiatives while contributing to others managed by peers, planning and prioritizing work accordingly in collaboration with clients, account executives, certification team leads, technology experts and vendors. This includes preparing and delivering documents, communication and training that drive certification testing program collaboration and success.

This position is in Payments Operations and will be located in the US but will support a global certification team with regional offices in APAC (Singapore) and EMEA (UK).

Responsibilities:

Manage certification test design projects across all interfaces, including direct interaction and coordination of efforts with product owners, system engineers, and information technology (IT) subject matter experts (SMEs), third-party vendors and other stakeholders

Define certification requirements in client-facing technical specifications

Design and validate test scripts in applications that automate test operations for network participants

Maintain certification test scripts and associated documents, training and communications

Work with client and SMEs to identify and resolve test defects, system failures, and configuration issues

Report progress and otherwise communicate effectively with project stakeholders, program managers and senior management

Ensure all project work is completed within appropriate SLAs and that validation and control steps are performed, as required

Provide peer reviews, feedback and project support to peer project managers

Provide feedback on certification processes and procedures and tools to optimize client support and overall process effectiveness. Contribute to the accuracy of project guides and templates

Support compliance monitoring and audit preparation (proper project activity evidence collection, storage and retrieval) efforts

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 4 years of software development or software testing experience

Preferred Qualifications:

Bachelor’s Degree in Engineering, Computer Science or Information Technology

Payments industry experience

Project Management certification (PMP)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Riverwoods, IL: $109,900 - $125,400 for Lead Account Executive

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).