Lead Support Analyst

Job Code: 14176

Country: IN

City: Mumbai

Skill Category: IT\Technology

Description:

Nomura Overview:

Nomura is an Asia-based financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Nomura Services India, (Powai) supports Nomura’s businesses around the world. Powai’ s world class capabilities in trading support, research, information technology, financial control, operations, risk management and legal support have played a key role in facilitating Nomura’s global operations and are an integral part of Nomura’s global expansion plans. The Powai operation is a critical part of the platform to support the growth of Nomura’s global business.

Business Unit Overview

As the agency-model execution services arm of the Nomura Group, Instinet Incorporated subsidiaries provide brokerage services to clients in over 60 markets around the world. Through its advanced suite of electronic trading strategies, experienced high-touch trading group, top-ranked Commission Management services, award-winning desktop trading platform, and unparalleled access to insightful analytics, content and unique liquidity, Instinet helps institutions lower overall trading costs and ultimately improve investment performance. In the US, Instinet also offers a boutique-model Equity Research offering to assist their clients in the pursuit of alpha generation in a changing landscape. Over the course of its 50+ year history, Instinet has introduced a range of now industry-standard trading technologies, and has been an innovator at the forefront of the market's evolution. For more information, please visit www.instinet.com.

Global execution services (GES) – Platform Engineering

Platform Engineering is the discipline of designing, building, and maintaining internal developer platforms (IDPs) that provide self-service capabilities to software development teams. It creates an abstraction layer over infrastructure, tools, and processes, enabling developers to build, deploy, and manage applications without needing deep infrastructure expertise.

Platform engineering provides services to enterprise solutions to cater business in Instinet ASIA, UK and US.

What We Offer:

We support employee wellbeing by ensuring a sense of purpose and belonging.

We offer a comprehensive range of wellbeing services which allows employees to get access to the assistance they need at any point in their wellbeing journey.

Our bespoke benefits support employees and their family’s holistic wellbeing and are inclusive of diverse identities and family structures

Role & Responsibilities:

This is a Techno managerial role. The selected person would be “Lead- Platform engineering” and would report to Instinet IT – Engineering Head. It’s very high ownership as the selected person would be part of a team that’s responsible for a significant part of overall GES- Engineering coverage. In addition, the selected person would independently work with global stakeholders and various Application groups towards high quality delivery out of Mumbai Infrastructure team.

Duties & responsibilities (includes but is not limited to):

Manage and maintain GitLab infrastructure, including repository management, access controls, CI/CD pipeline configuration, and system upgrades

Administer Nexus Repository Manager and Nexus IQ Server for artifact management, security scanning, and policy enforcement

Design, implement, and optimize CI/CD pipelines to support development teams across multiple projects

Manage and configure Atlassian platforms including Confluence and Jira, ensuring optimal performance and integration with development workflows

Provide technical support and guidance to development teams on DevTools best practices

Monitor system performance, troubleshoot issues, and implement improvements to enhance reliability and efficiency

Collaborate with security teams to implement and maintain security policies across the development toolchain

Document processes, procedures, and system configurations

Required Qualifications

Proven hands-on experience managing GitLab in production environments

Demonstrated expertise with Nexus Repository Manager and Nexus IQ Server

Strong understanding of CI/CD concepts and practical experience implementing automated pipelines

Experience managing Atlassian products (Confluence, Jira) including user management, workflow configuration, and integrations

Ability to work independently and manage multiple priorities

Strong problem-solving skills and attention to detail

Excellent communication skills for collaborating with cross-functional teams

Mandatory Skill Set :

GitLab Certified Associate/Professional

Atlassian Certified Professional (Jira/Confluence)

Red Hat Certified System Administrator (RHCSA)

AWS Certified DevOps Engineer or equivalent cloud certification

Certified Kubernetes Administrator (CKA)

Docker Certified Associate

Core Platform Technologies (Must-Have)IT Infrastructure: Linux and Network

Monitoring: Prometheus, Grafana

Configuration Management: Ansible

Repository: Gitlab, GitHub, Jenkins. Etc

Artifactory: Jfrog, nexus. Etc

Microservices: Docker, Kubernetes. Etc

ITSM Tools: ServiceNow, JIRA

Strong verbal and written communication skills (as this is a senior global stakeholder facing role)

Highly proactive and takes initiative to identify problem areas to evolve solutions.

Client focused and attentive to business-critical Issues

Desirable Skill Set :

Prior experience of working in IBs is a plus but not mandatory