Customer Service & Operations Delivery Manager

Closing date for applications: 16/07/2026

Location Chennai, India

Job typePermanent | Contract typeFull Time

#R-00281479

Job description

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Customer Service & Operations Delivery Manager

Take on a new role, where you’ll be overseeing key projects and working closely with others to deliver strategic platform deployments

You’ll help to translate business requirements into functional designs, and you’ll write business requirements or business cases to create appropriate documentation

This is an opportunity to manage relationships with stakeholders, internally and externally, allowing you to and develop your network

We're offering this role at associate level

What you'll do

As a Customer Service & Operations Delivery Manager, you’ll be providing your expertise on regulatory, system, process, product or customer proposition impacts on your operation. After analysing how changes to the operating model will impact procedures, you’ll be making recommendations, providing business system support and managing communication with the business.

You’ll be collaborating with colleagues across the bank, making sure that delivery is in-line with operational requirements and is aligned to our customer and business needs.

Your responsibilities will include:

Supporting technology partners to drive system improvements and the resolution of defects and incidents

Assisting with the production of relevant policy related reports and MI to make sure that assurance and compliance objectives are met

Providing knowledge to the team to enable the design of architecture, business processes, tech and data solutions

Acting as an internal consultant to enable and inform effective standards, processes and controls

The skills you'll need

We’re looking for someone with supply chain management experience in a leadership role, alongside strong knowledge of best in class practices and processes and emerging supply chain thinking. We’ll also expect you to have strong knowledge of and appropriate qualifications in project management methodologies.

Additionally, you’ll have:

Good knowledge of operations, process management and products

The ability to develop business and technical architectures

A background in technology governance

An understanding of internal and external regulatory frameworks

Welcome to our Chennai hub

Nestled in the heart of One India Bulls Park, our hub in Kosmo One, Tower A, is one of Ambattur’s first skyscraper spanning 420,000 sq. ft.

Key facts:

Surrounded by 10 acres

Space for 3,600 colleagues

Opened in 2009