Business Manager

Company Description

Arvato Ireland designs and runs secure, compliant and data‑driven supply chain solutions. We combine ISO‑certified quality, robust information security, with a focus on lean methodology and AI technology across the range of supply chain solutions we offer our customers.

Our high‑security Swords facility and global network enables our customers to scale confidently. We place strong importance on teamwork, collaboration, and shared responsibility in delivering reliable solutions for our customers. We aim to create a respectful and inclusive workplace where employees feel supported, valued, and encouraged to contribute to both client success and the continued growth of the business.

Job Description

Department: Commercial Management

Reporting to: Account Director

Main Purpose of job:

This role focuses on optimizing processes across the entire team, from procurement, planning to commercial activities. Work to develop, improve, document, and implement new and existing procedures, ensuring scalability and efficiency.

Your Tasks

Commercial Management:

Drive Profitability & Growth: Analyse assigned accounts, identify opportunities, and develop action plans with the Accounts Director to increase profitability and organic client growth.

Ensure Effective Account Management: Partner with the Accounts Director to oversee all aspects of the team and client accounts, ensuring efficiency and effectiveness across internal policies and procedures.

Financial Oversight: Act as the first-level financial approver for the department, verifying client invoices against agreed pricing structures and clearing them within agreed timelines.

SLA Management & Reporting: Monitor department deliverables against agreed SLAs and timelines, implementing effective measurement and tracking systems.

Process Improvement & Innovation: Continuously review and evolve departmental processes to create scalable solutions across the client base. This includes championing information sharing and driving internal improvement projects.

Line Management:

Lead & Develop Your Team: Manage the Key Account Management Team, including workload allocation, performance management, HR, and employee relations duties.

Invest in Team Growth: Collaborate with the Accounts Director on team development plans and identify training needs to build a multi-skilled team across all functions.

Other

Based on your current job role, or any role assigned to you by your manager, you will have access to the Arvato and the customer data that is relevant for the completion of your role. You are not entitled to access, or seek to access, Arvato or customer data that is not directly associated with your job role. You must treat Arvato and customer data in line with our Data Classification processes but if in doubt you should default to treat all Arvato and customer data as private & confidential. You must comply with all Security & IT Policies in relation to the protection of Arvato and customer data.

You will be required to be flexible in this role and must be prepared to perform other tasks and undertake additional duties in any area of the business as determined by Management. These tasks may be outside your normal work area

You will comply with the requirement of the Arvato Quality Management System and our various Internal Risk Management programmes and External certifications

Qualifications

Technical Competencies

Project Management skills

People Management skills

New Business Introduction skills / Sales experience

Ability to deliver customer requirements through driving the business

Business to Business relationship building skills

Systems knowledge – SAP or equivalent

High level of proficiency in IT Packages

Experience of Lean/Six Sigma principles

Behavioural Competencies

Initiative

Solution Orientation

Collaboration

Organisational Commitment

Desirable Requirements

Relevant experience in a an account management/interface role between clients & operations

Experience working with tech clients and suppliers

Additional Information

We Offer

22 days annual leave plus extra service days.

Private Health Insurance cover.

Life assurance cover.

Bonus.

Pension.

Range of activities and discounts from our Sports and Social Club.

Employee Assistance Programme that provides you with confidential advice and support.

Free car parking.

Education Sponsorship Scheme and access to various courses via the online learning system.

Access to Learning and Development programmes

Access to company Wellbeing programme.

Disclosure requirements pertaining to the collection of your personal data:

Responsible for processing the information provided in your application is the company specified in the job advertisement, with its registered office as indicated. The company processes your data for the purpose of establishing an employment relationship on the basis of Art. 6 (1) b GDPR / Section 26 (1) sentence 1 BDSG.

The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these here.

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found here.

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