Scheduling Specialist

"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

Location

Sydney (Tempe)

Employment type

Full Time Permanent co-worker

Department

People & HR

Deadline

2026-07-23

Candidate profile (title) Our team within IKEA

Candidate profile (text) - Default language At IKEA, our Remote Customer Meeting Point (RCMP) is a key part of our evolving omnichannel retail system. We are shaping a new era of remote customer interactions by creating simple, seamless, and human experiences wherever and whenever our customers choose to connect with us.

Our team is dedicated to enabling sustainable growth through smarter, more flexible ways of meeting customers remotely. We empower co‑workers, optimise customer journeys, and drive outcomes that strengthen IKEA’s vision of making life at home better for the many.

Within this dynamic environment, the Planning, Scheduling & Intraday function plays a critical role. We translate group‑level capacity plans into actionable country scheduling plans that maximise business performance, while thoughtfully adapting to co‑worker needs and preferences wherever possible. This balance between operational excellence and people-centred planning is at the heart of what we do.

Key responsibilities (title) What you need to know

Key responsibilities (text) • 5 weeks’ Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more

24/7 access to our Employee Assistance Program for health and wellbeing support

15% Co-worker discount

Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant

Free Co-worker parking

Free benefits membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers).

Bonus programme (where eligible)

Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

This role is Permanent Full-time, 76hrs/fortnight (hybrid)

This role is based at IKEA Customer Service Office, Tempe, NSW.

This role requires availability to work Monday to Friday 7:00am – 6:00pm

Team vision ( title) About this work area

Team vision (text) As a Scheduling Specialist, your responsibilities will include, but are not limited to:

Manage short-term forecasts and create/publish co-worker schedules to achieve optimal service levels.

Plan and coordinate activities such as training, leave, and events, partnering with stakeholders to minimise operational impact.

Integrate co-worker preferences, availability and shift-swaps into schedules that support transparency and work/life balance.

Define and adjust shift activities based on short-term demand insights to ensure schedules remain accurate and relevant.

Manage major schedule adjustments for key events (e.g., Town Hall Meetings), balancing business and co-worker needs.

Lead regular capacity and forecast reviews with remote partners to ensure alignment and clarity.

Provide insights to Group D&C teams to enhance forecasting, planning, and intraday operations.

Let's connect Who you are

Let´s connect As a Scheduling Specialist you are, or you have:

Broad expertise in workforce management within an omnichannel contact centre, including demand, capacity, scheduling, and intraday operations.

In-depth knowledge of scheduling practices and how they integrate with capacity planning and intraday management.

A personable, friendly approach and the ability to build strong working relationships with co-workers, team leaders, and managers.

Experience using WFM tools such as Verint and Dialog (Genesys) is highly desirable.

Strong multitasking abilities with a track record of meeting deadlines.

Solid analytical, numerical, and problem‑solving skills, with the ability to balance planning accuracy with operational needs.

Experience conducting root‑cause analysis and turning insights into actionable improvement plans.

High attention to detail, with a structured, organised, and focused working style.

Proficiency in Microsoft tools, particularly Excel and PowerPoint.

A strong understanding of demand calculation and its impact on workforce planning.

Local section (title) We need people like you!

Local section (text) At IKEA, work is so much more than a job. Come join us!

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

Living our values

Being your unique self, while respecting and including others

A passion for home furnishing

Performing & delivering while learning & developing

Having fun!