Return To Work Case Manager - Workers Compensation

Job Description:

DXC provides policy and claims management services to government and organisations across Australia. We support organisations and those injured at work throughout the entire claims process. Based on decades of experience our policy and claims teams have an impressive track record of reliable service.

DXC Technology (NYSE: DXC) is a leading global technology services and innovation company, partnering with enterprises and public sector organisations to drive meaningful outcomes through technology and AI. With deep expertise across Managed Infrastructure Services, Application Modernisation and Industry-Specific Software Solutions, DXC helps customers modernise, secure and operate some of the world’s most complex technology environments. Learn more at dxc.com.

About the Role

As a Case Manager you will provide needs-based services to people with work related injuries as well as be responsible for:

Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,

Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,

Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

You will assist and support injured workers return to work through the delivery of person centred case management to ensure entitlements to compensation are made appropriately. Dealing with internal and external stakeholders is paramount to strong and sustainable outcomes.

You will undergo 4 weeks' theoretical and practical training in workers’ compensation case management. During this time, you will learn about:

The life cycle of a claim

Medical treatment types and appropriate management

Payment of medical expenses

Weekly compensation entitlements

Return to work obligations, and how to facilitate early return to work outcomes

The legal side of workers’ compensation

Dealing with challenging conversations

Further training throughout your first 12 months' will be provided to your knowledge of workplace injury management, return to work planning, dispute resolution and workers’ compensation law.

Applicants must have:

Strong analytical and reasoning skills

The ability to plan and organise work in a manner that ensures timeframes are managed

The ability to work concurrently across multiple Technology Platforms

A high level of organisational skills and high attention to detail

Excellent written and interpersonal skills, including the ability to liaise effectively with workers, employers, medical, paramedical and legal practitioners

Ability to work within a team – in an office-based environment

Exceptional communication and customer service skills

Sensitivity to issues related to people with medical, cultural and social needs

Be an Australian Citizen or Permanent Resident

You will provide needs-based services to people with work related injuries as well as be responsible for:

Active management of claims for compensation to deliver appropriate and timely treatment and promote return to work,

Ensuring injured workers receive entitlements in accordance with the Workplace Injury Rehabilitation and Compensation Act 2013,

Liaising with injured workers, and their employers and treating practitioners to facilitate and support medical management and return to work activities.

Our culture and benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

How to apply & our commitment to you in return

In return, we agree to ensure a hiring process that is enjoyable, thorough, and fair. We strive to provide an environment that lets you thrive and show off the very best version of yourself, while learning about us at the same time.

Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support well-being, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.