Head of Operations- Digital Health

At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.

Our portfolio includes well-known names like Priceline, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we’re proud to have SISU Health and InstantScripts - and most recently, we’ve launched our newest retail beauty stores, atomica.

About us:

Wesfarmers Health is entering the next phase of its Digital Health evolution, bringing together InstantScripts and SiSU Health to make health services simpler, more accessible and easier to scale for Australians

What began in 1910 as a small co-operative of just three pharmacies has grown into Wesfarmers Health - a leading Australian organisation in health, beauty and wellness. Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative and trusted health and beauty services to Australians nationwide across retail, medi-aesthetics, digital health, and wholesale and supply chain operations

Shape what’s next in Digital Health!

This is an opportunity to shape a growing digital health portfolio with real customer, patient and commercial impact. You will lead a broad operational remit, influence at executive level and help scale accessible, high-quality digital health services across Australia.

What you’ll do:

We are seeking a commercially astute operations executive to lead this agenda as Head of Operations – Digital Health. Reporting to the Executive General Manager – Digital Health, you will be a key member of the Digital Health Leadership Team and accountable for end-to-end operational performance.

This enterprise-wide role brings telehealth, health screening, customer support, workforce operations, clinician resourcing, engineering operations and field service into one scalable, resilient function. You will lift service levels and access, improve efficiency and compliance, strengthen customer and patient experience, and lead the team through integration and growth.

Partnering with Clinical, Product, Commercial, Marketing, Technology and broader Wesfarmers Health teams, you will shape the operating model, align capacity to demand and enable safe, sustainable growth.

What you’ll lead:

Set the Digital Health operations strategy, aligning capability to business priorities, growth and customer needs

Design and embed a unified operating model across InstantScripts and SiSU Health

Own service levels and access, including consultation wait times, response times and screening delivery

Lead clinician recruitment, onboarding, rostering and workforce planning with Clinical leadership

Drive performance across support, screening, engineering operations and field service

Embed compliance, quality, risk, health, safety and wellbeing practices

Build and develop a multi-disciplinary operations team, creating clarity, accountability and engagement through change

Contribute to the Digital Health Leadership Team and broader growth agenda

About you:

You are an established senior operations leader, ideally at GM or executive level, with strong experience in healthcare, clinical service delivery or another regulated, service-led environment. You bring executive judgement, commercial discipline and the leadership maturity to guide teams through integration, transformation and growth.

You have led large, multi-disciplinary teams and scaled complex operations while improving service, access, efficiency and customer experience. Your background may include workforce planning, demand forecasting, rostering, customer support or contact-centre leadership, with strong healthcare compliance, quality and risk experience.

What you’ll bring:

Senior operations leadership experience, ideally 10–15+ years, including GM or executive-level exposure in healthcare or clinical services

Strong understanding of Australian healthcare and regulated environments

Experience leading integration, transformation or large-scale change

Capability in workforce planning, clinical resourcing, rostering, demand planning and service performance

Track record improving support, service quality, access, productivity and cost-to-serve

Strong commercial, analytical and financial management capability

Executive stakeholder influence across Clinical, Product, Commercial, Marketing, Technology and corporate teams

A leadership style that builds trust, sets high standards and creates momentum through change

Why us?

Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics.

Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group.

Novated leasing options

Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year

Beautiful outdoor terrace for work and recreation.

Food, coffee and health & wellbeing facilities onsite including a landlord operated gym

Dedicated end of trip facilities (cycle racks, showers, lockers).

Aboriginal and Torres Strait Islander Applicants

Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.

As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.