IT Business Analyst

Holmesglen Institute is a leading provider of vocational and higher education in Victoria, with over 40 years of experience and 140,000 graduates. As one of the largest government-owned TAFEs, we offer 600+ courses across multiple campuses, including Chadstone, Moorabbin, Glen Waverley, Eildon, and Melbourne's CBD. Our hands-on learning approach is supported by state-of-the-art facilities and strong industry partnerships, ensuring students gain the skills needed for successful careers. We foster a supportive, inclusive environment that encourages both staff and students to grow, innovate, and make a positive community impact.

The Opportunity:

Full-Time | Ongoing contract of employment.

$115,000 - $135,000 per annum pro rata + 12% super + leave loading (dependent on qualifications and experience).

Chadstone Campus – onsite parking with close proximity to public transport.

The IT Program Department is the central hub for the strategic planning, execution, and oversight of all technology-driven initiatives across the organisation. This department is dedicated to ensuring the effective delivery of IT projects aligned to strategic priorities, managing a diverse portfolio of initiatives including enterprise systems, infrastructure, identity platforms, and digital transformation. Its core function involves orchestrating resources, managing timelines, mitigating risks, and fostering collaboration among project teams, stakeholders, and external vendors. The IT Program Department acts as the single point of accountability for project performance, driving consistent application of project management methodologies to transform business requirements into successful, value-adding technological solutions.

We are seeking a highly capable IT Business Analyst to join this team and work across complex, enterprise-scale technology initiatives. This role is suited to a senior, experienced Business Analyst who thrives in environments where business needs are evolving or not fully defined, and who can bring clarity, structure and quality to requirements, documentation and testing practices.

This role will play a critical part in:

Leading the IT Business Analysis practice

Improving the maturity of requirements gathering and documentation

Driving the adoption and optimisation of Jira for delivery and governance

Strengthening testing practices, including the use of Xray for traceability and quality

You will work closely with stakeholders, project managers, developers, and testers to ensure requirements are well-defined, traceable, and aligned with business outcomes, while also embedding consistent frameworks and standards across the organisation.

As an IT Business Analyst, you will:

Lead and uplift the Business Analysis practice within the department, driving standards, frameworks, and governance

Develop and maintain best-practice approaches for requirements gathering, documentation, and artefacts including training to build capability, consistency, and quality across delivery teams

Elicit, analyse, and document high-quality business and technical requirements

Establish robust requirements traceability, validation, and process optimisation (current and future state)

Lead the adoption and optimisation of Jira (and Xray or similar) to enhance requirements management, testing, and reporting

Strengthen testing maturity, including UAT, test case design, and end-to-end traceability from requirements to validation

Act as a key liaison between business and technical stakeholders, ensuring solutions align with methodology and strategic objectives

To be successful, you’ll have:

Relevant tertiary qualification in Business Analysis, Information Technology, Computer Science or a related field

Proven experience in Senior or Lead Business Analyst roles within enterprise IT environments

Demonstrated ability to lead or uplift Business Analysis practices, including frameworks, standards, and governance

Strong expertise in requirements elicitation, management, and process modelling, translating business needs into clear technical specifications

Advanced, hands-on experience with Jira, Confluence, and Xray, including workflow design, reporting, and test management

Experience delivering complex enterprise IT projects (e.g. infrastructure, identity platforms, CRM or student systems)

Excellent communication and stakeholder engagement skills, with a proven ability to produce clear, high-quality documentation.

Ability to work independently, manage multiple priorities, and contribute effectively to cross-functional teams.

Experience supporting change management, benefits realisation and training, ideally within the Higher Education or TAFE sector.

WWCC and Police Check: Appointment to this position is dependent on obtaining an ‘employee’ Working with Children Check, and also a valid Police Check within the last 12 months.

Our commitment to you:

At Holmesglen Institute, we are committed to fostering a safe, supportive, and flexible workplace where our employees can thrive both personally and professionally. We’ve implemented strong systems and ongoing support to ensure our staff can work and deliver in a safe and adaptable environment. Our team benefits from a range of wellbeing initiatives, access to the Employee Assistance Program, and opportunities for professional and career development. We also offer paid parental leave and flexible work arrangements to support a healthy work-life balance.

Here's how to apply:

To apply, please submit:

Your resume, and

A cover letter addressing each of the Key Selection Criteria

Your cover letter should clearly demonstrate how your skills, experience, and achievements align with each criterion. Applications that do not include a cover letter addressing the Key Selection Criteria may not be considered.

We commit to respond to every applicant.

For further information relating to this opportunity and to view the position description, please click here.

Applications for this position close on 11:59 pm Tuesday 21 July 2026.

If you require specific support to apply for this position or have any application queries, please contact the People Experience Department at recruit@holmesglen.edu.au or on 03 9564 1530 and we will work with you to identify the best way to assist.