Director of Operations - Okanagan

Team: Operations

Reports To: Vice President, Operations

Location: Okanagan (Travel Required)

Employment Type: Permanent Full-Time

About 123Dentist

At 123Dentist, we’re Canada’s largest majority dentist-owned network of dental practices, with more than 425 locations nationwide and over 5,000 team members. We provide dental practices with comprehensive non-clinical support including finance, HR, marketing, procurement, and operational expertise - so dentists can focus on what they do best: delivering exceptional patient care.

As we continue to grow across Canada, we are focused on building high-performing operations that drive consistency, profitability, and an exceptional experience for both patients and clinic teams.

About the Role

As Director of Operations, you will be responsible for leading the performance of a network of dental clinics across the Okanagan area.This is a hands-on, field-based leadership role where you will own performance across business, financial, operational, and patient experience outcomes. You will lead and develop managers, ensuring execution of the operating plan while driving accountability, consistency, and continuous improvement across clinics.

You will partner closely with the Vice President of Operations, Finance, HR, and Clinical teams to translate strategy into execution at the clinic level.

This role is ideal for a leader who thrives in fast-paced, multi-site environments and enjoys being close to the field, solving problems, and directly influencing performance outcomes.

What You’ll Do

Own performance across profitability, cash flow, operational efficiency, and patient satisfaction

Lead, coach, and develop managers to execute operational plans and achieve performance targets

Maintain strong on-site visibility across clinics within the region

Partner with Finance to build, manage, and execute budgets and financial plans

Monitor and drive key performance metrics across clinics, ensuring accountability to operational and business KPIs

Work closely with Clinical Quality Assurance to ensure compliance and clinical standards are met

Collaborate with Business Intelligence teams to track performance trends and translate data into action

Drive performance management processes, ensuring issues are addressed proactively and effectively

Support talent development, retention, and recruitment efforts in partnership with HR and Talent Acquisition

Lead operational communication between clinic teams, managing partners, dentists, and corporate leadership

Identify operational gaps and implement solutions to improve efficiency, profitability, and patient experience

Ensure consistent execution of company policies, SOPs, and operational standards across the region

Support HR-related matters in alignment with company policies and culture

Act as the key liaison between field operations and executive leadership

What You Bring

8+ years of progressive operations experience in a multi-site environment

3+ years in a senior leadership or director-level role

Experience managing multi-unit operations (healthcare, dental, retail, franchise, or similar environment preferred)

Strong financial acumen with experience managing budgets and driving operational performance

Proven ability to lead and develop high-performing field leadership teams

Strong analytical, problem-solving, and decision-making skills

Excellent communication and relationship management abilities

Ability to thrive in a fast-paced, changing, and growth-oriented environment

Strong sense of ownership, accountability, and operational discipline

Willingness to travel regularly across the assigned region

Why Join 123Dentist?

Take ownership of a large operations portfolio with direct impact on performance

Work closely with executive leadership on strategic and operational execution

Join a collaborative, fast-growing organization with strong national support functions

Opportunity to lead and develop high-performing teams

Be part of a mission-driven organization focused on improving access to quality dental care across Canada