Human Resources Manager, Airport Customer Service (BOS)

United States, Massachusetts, Boston

Hr & Labor

08-Jul-2026

Ref #: 33219

Pay Range: $81300.00 - $221000.00 annually

How you'll help us Keep Climbing (overview & key responsibilities)

The Human Resources Manager role is responsible for human resources field support for an assigned client group at Delta Air Lines, Inc. The HR Manager acts as a strategic business partner for clients throughout the United States. The role is responsible for ensuring the effective and consistent delivery of human resources services including coaching/counseling employees and management, sourcing and selection, performance management programs, organizational effectiveness, compensation and providing Human Resources leadership. This position will support the Airport Customer Service and operations Boston airport. This role will be based in Boston, MA.

Responsibilities:

Anticipating and meeting client needs

Executing service delivery systems

Creating integrated solutions to business problems or issues

Acting as an employee and company advocate that can balance decision making appropriately.

This position is also responsible for developing relationships with individuals, employee groups and leaders of the business to communicate company policies/programs/procedures while providing leadership around organizational change, process consultation and organizational development.

The HR Manager role is central in imparting HR expertise to management personnel and influencing clients based on company policy, focuses on positive employee relations and applicable laws.

The HR Manager often serves as project lead/representative for corporate projects, managing timelines, and working with cross-divisional teams and develops both strategic and tactical plans that create a safety conscious environment resulting in employee safety and well-being.

This job will require travel

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

Competitive salary, industry-leading profit sharing program, and performance incentives

401(k) with generous company contributions up to 9%

New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

10 paid holidays per calendar year

Birthing parents are eligible for 12-weeks of paid maternity/parental leave

Non-birthing parents are eligible for 2-weeks of paid parental leave

Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

Domestic and International space-available flight privileges for employees and eligible family members

Career development programs to achieve your long-term career goals

World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

Recognition rewards and awards through the platform Unstoppable Together

Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

5-10 years of HR Manager Experience supporting a business unit (or equivalent years of experience) is required.

Must have the ability to travel up to 40% of the time with some overnight travel included.

Should possess excellent oral and written communication skills, strong analytical skills, strong management presence, adaptability and be able to work successfully across business unit lines and at all levels.

Should have effective platform/presentation skills and be a successful problem solver

Must have the ability to work well independently with minimal supervision

Should be able to think strategically, lead and influence decision making, and be able to build and maintain effective relationships.

Should be able to balance multiple priorities, work under pressure with complex issues within established time constraints and meet deadlines and objectives.

Develops both strategic and tactical plans that create a safety-conscious environment resulting in employee safety and well being.

Must be performing satisfactorily in present position

Consistently prioritizes safety and security of self, others, and personal data.

Embraces diverse people, thinking, and styles.

Possesses a high school diploma, GED, or high school equivalency.

Is at least 18 years of age and has authorization to work in the United States.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

What will give you a competitive edge (preferred qualifications)

Bachelor's degree in human resources management, business management or in a related field of study is strongly preferred.

PHR/SPHR certification is preferred.

Previous management/supervisory experience is preferred.