Operations Manager

Job Description:

Operations Manager

Scottsdale, AZ

We are seeking a high-impact Operations Manager to lead end-to-end delivery for Multinational Solutions (MNS) across Property, Casualty, and Incoming lines of business. This role is accountable for operational excellence across complex cross-border programs - ensuring consistent execution, regulatory compliance, and superior service delivery at scale.

As a key leader within Underwriting Operations, you will drive performance through disciplined execution, standardized processes, and strong partnership with underwriting, global network partners, and cross-functional teams. You will lead a high-performing team while embedding a culture of accountability, continuous improvement, and client-centric delivery.

What you’ll be doing

What will your essential responsibilities include?

Drives team success through hands-on leadership in staffing, performance reviews, professional growth, and operational scheduling across the teams.

Establishes a culture of accountability and operational excellence in concert with the Head of UW Operations.

Oversees task execution to ensure alignment with established service standards.

Ensures compliance with predetermined workflows and procedures.

Monitors and evaluates operational reports to ensure accuracy and efficiency, taking proactive steps to address discrepancies in areas such as data quality, reinsurance, backlog, and workflow status.

Reports on team progress and performance metrics to support strategic decision-making by management.

Build strong relationships, fosters collaboration, and partnership across underwriting, network partners, and internal functions to ensure aligned execution.

Provides guidance on compensation decisions and offers coaching and support to team members performance evaluations; recommends salary adjustments; coaches and mentor’s staff.

You will report to the Head of Underwriting Operations – Property, Multinational, Construction & Energy

What you’ll bring

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

College degree or equivalent experience with advanced insurance study preferred.

Extensive insurance, leadership, and people development experience.

Familiar with insurance operating systems used to rate, code, track or issue insurance policies.

Experienced in using Microsoft Office tools to support daily operations and documentation.

Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the industry.

Strong multinational experience, with a deep understanding of domestic, global program structures, cross-border regulatory considerations, local policy requirements, and coordination across producing and network partner countries.

Self-motivated professional with exceptional organizational, analytical, and critical thinking skills; thrives with minimal supervision.

Who we are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

What we offer

Inclusion

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.

Robust support for Flexible Working Arrangements

Enhanced family-friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing advance thought leadership and investment in societal-led solutions.

Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

The U.S. base salary range for this position is USD ( $109,600 - $191,700).

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance_2026.pdf.