Senior Transformation Consultant (Product Design)

Job Description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Senior Business Operations Consultant to join our ever‑evolving Business Operations Solution Consulting team and help us unleash the potential of every business. This is a Transformation Design Consultant role - this is not a program or project manager role)

The Business Operations Solution Consulting team supports all new business, change initiatives, product projects, and process improvements. The team partners closely with the wider business to assess operational impact, identify risks, define solutions, and ensure successful implementation across global operations.

Hybrid working 3 days in the office base in our Cincinnati, Ohio office.

What you’ll own as the Senior Business Operations Consultant

Lead analysis activity to identify where solutions are required across projects, product initiatives, and workstreams

Own end‑to‑end delivery of specific initiatives and product workstreams, collaborating with global teams to design new functionality and processes

Capture key business requirements and document end‑to‑end process flows

Identify, define, and present problems, opportunities, and solutions to senior stakeholders

Provide status reporting (written and verbal) including progress updates, risks, and issues

What you’ll bring

Strong experience defining business requirements and presenting recommendations to leadership

Proven planning and monitoring experience across multiple initiatives

Cost–benefit analysis and process modelling expertise

Excellent communication skills with strong stakeholder engagement abilities

Ability to create detailed business analysis identifying problems, opportunities, and solutions

It’s a bonus if you have

Experience working on a global scale

Additional language skills

Insight and understanding of the payments ecosystem

Flexibility to work outside typical business hours when required

(To learn more about the behaviours we value, check out our values and behaviours.)

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry,

who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative –

always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion

that drives excellence in everything we set out to do.

#LI- BJ1

If you are made a conditional offer of employment and will be working in the United States, you will be required to undergo a drug test. In developing this job description care was taken to include all competencies and requirements needed to successfully perform the position. Reasonable accommodations will be provided for individuals with qualified disabilities both during the hiring process, as well as to allow the individual to perform the essential functions of the job, if hired.