Lead Coordinator Field Service Manager - Field Svc Ops

Field coordinator & Resources Planner

Would you relish managing a process and forward-planning?

Are you a Field Planning Coordinator looking for an interesting and inspiring opportunity?

Join our global field specialist team!

Our Industrial & Energy Technology (IET) team provides industry-leading products and services that optimize the extraction, production and processing of energy. We help a diverse range of customers across the value chain to reduce operating costs and improve productivity.

Partner with the best

The Field Coordinator & Resources Planner will work closely with Americas Resource Managers (RM), Service Managers (SM), the assignment CoE in Florence, Installation Managers (IM), mobilization team and P&L teams to achieve operational excellence in the assignment of Field Service Engineers (FSE).

As a Field coordinator & Resources Planner, you will be responsible for:

Fulfilling of North Latin America (Mexico, Peru, Colombia and Trinidad & Tobago) FSE requests & guarantee On-Time Assignment of FSEs.

Guarantying Data Quality of the requests opened by the Service Managers.

Evaluating all factors which drive the assignment of FSEs considering technical and soft skills, project priority, mobilization feasibility, economic impact, internal policy, FSE's availability, regionalization policy, FSE team member compatibility and FSE growing opportunities and resource's skill optimization (jointly with the RMs& SMs).

Tracking Field Engineer job assignments and do the corresponding assignment adjustments in the system. Upload in the system the vacation and training plan of the FSEs as communicated by the RM.

Providing “look ahead” reports on availability of resources per skills and per country. Perform capacity analysis and identify opportunities to optimize utilization: Identify suitable backup plans to cover unplanned or unexpected needs.

Working closely with Assignment COE in Florence, Regional Resource Managers & Service Managers assuring right skill assign to right tasks

Developing and maintaining an operating rhythm with Installation managers, CPMs and CSMs to review FSE assignments and open demands in order to fill those gaps.

Being the BH sponsor for a team of contractors FSEs making sure a correct update of the bio-data & competency data base in the system, maintain their access to the company tools, take care of their technical certification and manage the provision of company assets

Fuel your passion

To be successful in this role you will:

Have knowledge of turbomachinery Field service Jobs and requirements (3 years minimum).

Have excellent communication skills and a basic understanding of project management.

Be proficient in MS Office Suite have strong Excel skills.

Demonstrate organization, planning skills and attention to detail.

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

This role is hybrid work schedule from the Mexico City office.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

Contemporary work-life balance policies and wellbeing activities

Comprehensive private medical care options

Safety net of life insurance and disability programs

Tailored financial programs

Education Assistance

Generous Parental Leave

Mental Health resources

Dependent Care

Additional elected or voluntary benefits

The Baker Hughes internal title for this role is: Services Specialist - Field Svc OpsAbout Us:

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us:

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.