Project Manager

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Are you a subject matter expert using Six Sigma methodology to deliver outstanding results? Would you enjoy working in a culture that values integrity, compassion, relationships, innovation and performance? Assist us with strategic initiatives crossing business teams and operating groups as a Six Sigma Black Belt by championing the development and implementation of continuous quality improvement projects as part of our Continuous Process Improvement team.

Primary Responsibilities:

Work with a team to provide end to end continuous quality improvement

Use pertinent data and facts to identify and solve a range of problems within area of expertise

Investigate non-standard requests and problems, with some assistance from others

Work within a specific knowledge area

Prioritize and organize own work to meet deadlines

Provide explanations and information to others on topics within area of expertise

Assess and interpret customer needs and requirements

Identify solutions to non-standard requests and problems

Work with minimal guidance

Translate concepts into practice

Act as a resource for others with less experience

Consult and work with management in identifying process improvement opportunities

Quantify quality results and trends and implement actionable improvements for the organization

Champion coordination and collaboration in all project, quality and implementation activities

Interact with internal business units to quality discipline in all functional areas of the department

Participate in the design, development, implementation and monitoring of quality programs

Serve as a catalyst for change

Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

BA/BS degree related field and/or equivalent education and experience

2+ years experience in process improvement, quality management, project management and/or business analysis

Six Sigma experience (Black Belt experience or Green Belt Certification is a plus)

Understand the metrics used to measure performance

Ability to be multifunctional, to work with appropriate departments for the development of reporting needs and educational / staff development needs

Proven excellent customer service skills

Proven excellent written, verbal and presentation skills

At least intermediate skills in MS Excel and MS PowerPoint

The ability to work independently and be self directed while still supporting the team as a whole

Demonstrated ability to communicate ideas clearly and concisely and to ability to facilitate meetings

Prove excellent time management, organizational, and prioritization skills and ability to balance multiple priorities

Preferred Qualifications:

Experience in Enrollment, Billing and/or Reconciliation

Healthcare and/or insurance industry experience

Skills in MS Access, Visio, Minitab

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

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