Manager, Conferences Business Operations

What makes Gartner Conferences a GREAT fit for you? When you join Gartner, you'll be a part of a team that serves thousands of business and technology leaders at global conferences each year. You’ll work with curious, motivated people and learn about the latest in technology and business. If you enjoy challenging yourself, connecting with people and pushing the limits of your career, Gartner is the place for you.

We’re looking for a highly motivated Manager, Platform Success to help our Conferences teams and partners solve critical challenges and get the most out of our technology solutions. You’ll be a people leader responsible for partnering with cross-functional teams to understand their goals, document their requirements and drive the execution of that strategy. You must have a customer-centric focus, technical knowledge deep enough to partner effectively with development resources, and above average communication, facilitation, and persuasion skills.

A qualified candidate is process-driven, analytical, can multi-task, and takes pride in their work while being able to work in a fast-paced, self-directed, and collaborative environment.

What you’ll do:

Support

Leverage Conferences’ technologies to deliver key experiences and solve critical challenges

Interact with conference attendees and Gartner associates onsite to troubleshoot challenges remotely and onsite at conferences globally

Execute high-quality platform configurations with a focus on delivering global consistency

Communication

Build trust-based value-add relationships with senior leaders

Influence and negotiate inbound feature requests through governance with stakeholders

Communicate product roadmaps and milestones

Innovation

Prototype 0-0.5 technology and iterate with business partners to establish feasibility and usability

Evaluate SaaS solutions against business requirements, propose, and deliver roadmaps and execution of technology evolution

Training

Create, update, and maintain documentation of existing business and technology processes as well as new feature releases

Partner with Product Owners and teams to write high-quality user stories explaining business problems

Testing

Assess performance and translate information into actionable insights that can easily be understood and used to drive change

Organize and drive complex projects, identify emerging issues, and keep core initiatives on track for completion by scheduled date

Process QA testing and contribute to UA testing to uphold and achieve high-quality, low-defect product development

What you’ll need:

Language Skills: Fluent and English

Experience: 5-7 years of business analysis and project management experience

Exceptional problem-solving capabilities: Able to solve complex problems, thinking creatively, and using data to tell a story

Drive / Passion: You are passionate about the experience and delivering uncompromising quality. Self-motivated & accountable, with a high level of commitment to responsibility

Communication skills: You’re an excellent verbal and written communicator capable of eliciting client and stakeholder feedback, documenting clear requirements, and providing high quality support

Problem Solving: Ability to engage with cross-functional teams across the organization and work collaboratively to solve complex challenges.

Leadership: You’ve demonstrated a proven track record of driving continuous product improvements ranging from bug fixes to new features and deliverables. Action-oriented and driven to achieve results and build trust with both business partners and internal developers

Influence: You must demonstrate a high level of collaboration and strong negotiation skills

Organization skills: Extremely organized with strong time-management skills

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

Gartner is the world authority on AI

At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.

It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Job Requisition ID:110186

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