Technology Director

Technical Director

Lead Technology. Drive Innovation. Transform Workplace Performance.

At ISS, we connect people and places to make the world work better. Through technology, innovation, and exceptional service, we create workplaces that enable businesses and people to thrive.

We're seeking an experienced Technical Director to lead technology strategy and delivery for one of our largest, multi-site client accounts. This is a unique opportunity for a technology leader who enjoys building high-performing teams, implementing enterprise technology solutions, and partnering with executive stakeholders to deliver measurable business value.

If you're passionate about technology, operational excellence, and creating smarter workplaces, we want to hear from you.

Why ISS?

At ISS, our people create places that work, think, and give. We partner with some of the world's leading organizations to deliver integrated facilities services, workplace experience, engineering, food services, and support solutions that help businesses thrive.

As a Technical Director, you will play a pivotal role in shaping the future of our client partnerships while leading high-performing teams and driving meaningful business outcomes.

Your Impact

As the Technical Director, you will serve as the senior technology leader supporting facility services for a high-profile client with a diverse portfolio of real estate and building types - including broadcast studios, Class A high-rise offices, and customer-facing environments . You'll oversee the implementation, optimization, and long-term performance of critical technology platforms while partnering closely with operations, client leadership, and corporate technology teams.

You'll combine strategic leadership with hands-on technical expertise to ensure technology becomes a competitive advantage for both ISS and our client.

What You'll Do

Lead the technology workstream during account mobilization and ongoing operations

Oversee implementation, stabilization, and optimization of enterprise technology platforms

Drive adoption and continuous improvement of:

ServiceNow (WSD, EAM and/or FSM)

Zan Compute

Power BI

Build, mentor, and lead a high-performing technical team

Serve as the primary technology advisor for client leadership

Deliver actionable business intelligence and executive reporting through Power BI

Support field operations with innovative digital workflows and automation

Align technology initiatives with contractual KPIs, SLAs, and operational objectives

Establish governance, documentation, support models, and best practices

Identify technology risks and implement proactive mitigation strategies

Champion innovation and continuous improvement across the account

Success Looks Like

Successful technology mobilization for a large enterprise account

Stable, reliable platform performance with accurate and actionable data

High-performing technical team delivering exceptional service

Strong executive partnerships with client stakeholders

Improved operational visibility through analytics and reporting

Streamlined workflows through ServiceNow and automation

Continuous optimization aligned with customer outcomes

What You'll Bring

We're looking for a collaborative technology leader who thrives in fast-paced service environments and enjoys solving complex operational challenges.

Ideal Qualifications

Experience leading technology teams within service delivery or facilities management environments

Hands-on, player-coach leadership style

Multi-site operational technology experience

Enterprise system implementation and mobilization experience

Strong executive stakeholder management skills

Experience building, mentoring, and developing technical teams

Understanding of operational KPIs, SLAs, and performance metrics

Experience with ServiceNow (WSD, EAM and/or FSM)

Knowledge of Zan Compute technology preferred

Experience developing dashboards and reporting in Power BI preferred

CMMS or Enterprise Asset Management experience

Facilities Management, Integrated Facility Management (IFM), or contract services experience

Strong analytical, communication, and presentation skills

ServiceNow and/or Power BI certifications preferred

Experience in movie, production and broadcast studios

Collaboration

You'll work closely with:

Key Account Director

Client Executive Leadership

Operations & Facilities Teams

Corporate IT

Data & Analytics Teams

Technical Support Team

Work Environment

Hybrid work environment

Up to 25% travel

Visits to client operational facilities

Combination of virtual collaboration and onsite leadership

Extended computer-based work

Why ISS?

At ISS, our people make the difference.

We believe in creating workplaces where innovation, collaboration, and inclusion thrive. When you join ISS, you'll become part of a global organization committed to developing talent, embracing technology, and delivering exceptional workplace experiences for some of the world's leading organizations.

We Offer

Competitive compensation

Comprehensive benefits package

Career growth and leadership development

Hybrid work flexibility

Inclusive and collaborative culture

Opportunity to work with cutting-edge workplace technology

Meaningful work supporting global enterprise clients

Ready to Build the Future of Workplace Technology?

If you're ready to lead transformational technology initiatives while making a measurable impact on operations and customer success, we'd love to meet you.

Apply today and help us make the world work better.

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $114000.00 per year - $139000.00 per year. Final compensation will be determined based on experience and skills and may vary from the abovementioned range.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.