PSO Field Service Engineer, Amazon Prime Air

Description

Here at Amazon, we embrace our differences. We are committed to furthering our culture of diversity and inclusion of our teams within the organization. How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team! Check out more information about Prime Air on the About Amazon blog: https://www.aboutamazon.com/news/tag/drone

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Field Service Engineer to deep-dive daily system-level investigations for the Prime Air Drone system at our commercial operations sites, driving improved reliability within our ultra-fast drone delivery operations.

This role will be responsible for ensuring a high degree of technical reliability within drone operations, working closely with design engineering/service engineering staff and powering a flywheel of continuous improvement in the drone system design. Partnering with the drone system operations and various engineering disciplines, you will provide engineering analyses and solutions to improve the system reliability and performance. The successful candidate will leverage data-driven insights to identify opportunities and lead implementation of system improvements.

This role is a core member of the PA Product Support Organization (PSO) Engineering team, serving as a the first line between operator/maintainer experiences and design engineering improvements or mitigations. In this position, you will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential, as well as strong technical communication and documentation skills. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success in this role.

This position may require a deemed export control for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Key job responsibilities

Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations

Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements

Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens

Develop and maintain documentation for technical procedures

Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers

Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Basic Qualifications

2+ years of software development, or 2+ years of technical support experience

Experience scripting in modern program languages

Experience troubleshooting and debugging technical systems

Preferred Qualifications

Knowledge of web services, distributed systems, and web application development

Experience troubleshooting & maintaining hardware & software RAID

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, MD, Sparrows Point - 74,700.00 - 130,700.00 USD annually

USA, NC, Durham - 74,700.00 - 130,700.00 USD annually

Company - Amazon.com Services LLC

Job ID: A10468227