Software Configuration Analyst

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Noggin, a Motorola Solutions company, is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations. This advanced framework functions as a central layer of safety and security, aligning directly with our commitment to "Solving for safer" across global operations.

Job Description

We are seeking an imaginative and analytical collaborator to work side-by-side with our team of Implementation Consultants . In this role, you will help adapt software configurations to serve the distinct operational needs of our end-users . At Motorola Solutions, everything starts with our people , and we empower each and every team member to be their most authentic self . Recent graduates are welcome into this entry-level position , where you can pursue your passion and potential while supporting the software systems that keep communities and businesses running smoothly .

Key Responsibilities

Platform Configuration & Optimization

Configure Noggin software platforms to align with project deliverables, user stories, and technical acceptance criteria

Examine and evaluate live software environments to identify needed adjustments or application updates

Validate structural modifications by testing application configurations prior to production deployment

Diagnostics & Technical Support

Observe, oversee, or analyze common daily tasks, software events, and configuration modifications

Reproduce, test, resolve, and document software bugs, platform defects, and functional issues

Train system users on new operational environments and provide ongoing technical support to ensure platform adoption

Knowledge Management & Performance Tracking

Write comprehensive internal knowledge base articles and customer service technical documentation

Track and log software configuration hours accurately in accordance with a specified billable target of 80%

Stay up to date with modern technologies and technical developments to leverage innovative best practices

Basic Requirements

Basic Requirements

Bachelor's degree

0+ years of experience in a software configuration role

Job Requirements

Technical Expertise

Atlassian Suite to manage development tasks, coordinate project workflows, and log software configuration items

Software Testing to validate platform changes, isolate defects, and verify technical acceptance criteria

System Diagnostics to identify technical anomalies and resolve configuration problems

Professional Experience

Technical Writing to author clear user training materials and internal knowledge bases

End-User Training to deliver operational guidance and ongoing support to software users

Excellent Command of English to communicate effectively and collaborate with global implementation consultants

Preferred Qualifications (Optional)

Familiarity with integrated resilience management platforms or cloud-based enterprise systems

Academic background in Computer Science, Information Technology, or a similar technical field

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Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.