Spa Receptionist
About the role
Company Overview
IMPERIAL APPLE SPA PTE. LTD. is a spa located in Singapore, offering professional massage treatments and wellness services in a clean, welcoming environment.
Job Summary
You will manage client appointments, provide expert massage treatment recommendations, maintain accurate guest records, support daily spa operations, and promote membership packages to enhance customer satisfaction and business growth.
Responsibilities
Manage walk-in clients and schedule phone call appointments efficiently to maximize client flow
Provide professional recommendations on massage treatments and services tailored to client needs
Update and maintain guest information accurately in the guest registry to ensure reliable records
Perform administrative duties including preparing daily spa summary revenue forms, managing cash float, generating general reports, tracking daily revenue, updating client profiles, and collecting customer feedback with accuracy
Coordinate spa therapist job assignments to optimize staff scheduling and service delivery
Promote membership packages to clients to increase customer retention and sales
Assist in daily spa operations by maintaining cleanliness and tidiness of the premises to ensure a welcoming environment
Carry out other administrative tasks as assigned by the Spa Manager to support smooth operations
Required competencies and certifications
Ability to work rotating shifts, weekends, and public holidays to meet operational needs
Commitment to a 5 or 6-day workweek to support business hours
Minimum 1 year of relevant experience in spa or customer service roles to perform duties effectively
Basic computer knowledge to handle administrative tasks and record keeping
Preferred competencies and qualifications
Minimum secondary education to support job responsibilities
Pleasant personality and hardworking attitude to foster positive client interactions
Good customer service and communication skills to engage clients professionally
Ability to work well in a team to contribute to a collaborative work environment
Other Information
Benefits
Attractive basic salary with sales incentives for hitting sales target (earn easily $2500 per month & above)
Conducive spa working environment
Annual leave and medical benefits
We regret that only shortlisted candidates will be notified
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